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BHIM UPI offer Rs.40 Cashback on Rs.1000 CC Bill Payment

Bhim is sending notifications of cb if payment is above 20. But they are not giving cb. It happed 3-4 times, I gave benefit of doubt because I got lot of cb from Bhim earlier.

Kya kar rahe ho Bhim babu
It's out of 5, not every transaction.
 

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I haven't received the cashback of Feb month for credit card bill payment of 40 Rs. Please anyone share the full t&c of the offer to escalate!!!
 
I paid bill1005rs for sbi cc bill, on 4March, 2025. But amount deducted from my sbi account and not credited in card. And on bhim app is showing pending.
I complained bhim customer support they said contact bank and merchant.
I contacted my bank and bank saying transaction is successful from our side and service successfully availed by customer care.
Now bank saying contact merchant..
Now which merchant should I contact?
 
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