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Did someone try paying by JIOFin App using APAY ?

Here is the update: Since past few weeks, PNO sent me email to collect cash from the Merchant, I refused the same and asked the bank to explain a list of questionnaire which the PNO just ignored. Sent me the same request 3-4 times, I also copy pasted same refusal every time. Then RBI Ombudsman...

I don't remember the PoS name, but the copy of the reversal slip is in the OP which says "Axis Bank" on the top.

In this scenario, we have called the merchant (owner) mulltiple times and they had acknowledged everytime that the transaction has failed and they did not get the money. I could understand that he did not had the visibility same day, but next day ? one week ? 2 months ? the answer was same all...

Where is the protection with CC here ? The PoS machine gave failed transaxction, yet bank credited the merchant, and now wants me to collect cash from the merchant instead. And merchant has been lying all this while that they have not received the money from the CC transaction.

Dada, this is against RBI Ombudsman complain only, have posted entire chronology in the thread as & when it happened, I will summarize: 1. 09/02/24- Did a tap & pay of Rs 1561 at a merchant/grocery store, PoE said pending, I waited for 15 mins, then paid cash instead and asked the merchant to...

They answered back, basically asking same thing: And we replied back:

It's not about the money, but the wrong doing the bank is doing since the start. Their transaction failed, the merchant has always refused that they have received the money from the bank transaction (I have it on video footage), I raised the refund request, bank asked me to raise dispute, and it...

Guys, received a response after 60 days of submitting the required proof to Axis, they now accept that the merchant has received double payment but offered me to take the refund from the merchant in cash. I've refused this, clearly since I've the PoS slip in original that says amt was reversed...

Any special features for rupay platinum debit ?

Its almost a month since the Axis PNO gave me few hrs to provide evidence, there is no response. And it 5+ weeks since opening of complaint. Wonder how much time does it take for this to resolve.

So I applied HDFC Multicurrency card with the below link 3-4 days back, got an email from ebixcash that someone to come, collect signatures on the form and deliver the card. I've a savings account with HDFC, and while applying I loaded the Forex using the HDFC debit card...

Can I get this card on C2C basis ? Just need one zero Forex card for travels and payment for education in USD.

Have already claimed 10K against mental harassment as part of my RBI complaint. There is no option to add any document to the complaint now, if it is closed against me then I can file for appeal with additional documentation.

Update: Axis Called today but we missed the call, so later got an email from PNO as below: Never thought customer has to prove he paid in cash even after having transaction failed PoS receipt. So we went to the store, asked for stamp & sign on the cash receipt hand written on the invoice, and...

Getting one failed transaction amt back is a task, did not wanted to take the risk of dealing with 2 transactions. This was a simple tap to pay, got instant debit sms, doubted some issue with their PoS machine.

Initially I emailed a complaint for refund of the amount since I had the reversal slip copy with me and had attached the same, so this was Axis's reply: Upon which I told them that the merchant had already said he has not received the amount and provided me a "Reversed" slip from the PoS...

Wife happens to visit the merchant today and enquired about this, he said he had written reply on query made by bank that the transaction was paid in cash and will share the email photo copy. However, I tried to call him personally, no reply, left a msg requesting to call back, waiting since...

Already filed now, so will approach nodal officier if BO rejects this. But have already complained twice, and Axis said they are escalating it to 2nd level.

Filed a RBI Ombudsman complain just now, let see how this goes. Here the transaction value was only around 1500, I wonder what will happen if the amount is much higher.