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applied 3 weeks ago. still showing same thing. no cibil has been hit yet. complained to pno they asked 15 working days time which ends on 6th april. what can i do to fast forward my application

i applied for SBI cashback card 5 days ago. after selecting address it gave me application no. and said " we're evaluating your application and get back to you in 12-24 hours" please check status via retrieve application. it has been 5 days everytime i check status it ask me to select address...