Air India Screwed Me. Never book UA flights with them.

[sonuyos]

I booked a flight from SFO to EWR after looking at it for over a month, gathering points.

It cost me 81k points for 10.2k rs to book 2 x First Class Fare.

I was quite happy with it, but the moment it was booked, my happiness turned into a nightmare.



My ticket was somehow booked for Economy Cabin. But mind you my fare type is still First.



Same was reflected on UA site too.

I thought surely this is a mistake. How can I get Economy ticket when I paid for First Class?

So I contacted them.

This is their first reply.



Clearly a gibbrishh.

To which I replied



To which they replied.



Now I don't know how to proceed from here on. Transferred 81k miles to Air India with no immediate travel plans.

Moral - Never Book UA flight from Air India.

 

[nh124001]

stay away from air india for the next 2 yrs, jab tak merger successfully nahi hojata, from the mails seems like air india vale nasha fuk ke bethe hai

 

[ManojGowda]

I booked a flight from SFO to EWR after looking at it for over a month, gathering points.

It cost me 81k points for 10.2k rs to book 2 x First Class Fare.

I was quite happy with it, but the moment it was booked, my happiness turned into a nightmare.

View attachment 66512

My ticket was somehow booked for Economy Cabin. But mind you my fare type is still First.

View attachment 66514

Same was reflected on UA site too.

I thought surely this is a mistake. How can I get Economy ticket when I paid for First Class?

So I contacted them.

This is their first reply.

View attachment 66516

Clearly a gibbrishh.

To which I replied

View attachment 66517

To which they replied.

View attachment 66519

Now I don't know how to proceed from here on. Transferred 81k miles to Air India with no immediate travel plans.

Moral - Never Book UA flight from Air India.

Air India please share your stuff with us, we also want to smoke what you smoke.

 

[sonuyos]

Air India please share your stuff with us, we also want to smoke what you smoke.

Mat bhai. Fir tu bhi bheki bheki baatein karega.

 

[sonuyos]

stay away from air india for the next 2 yrs, jab tak merger successfully nahi hojata, from the mails seems like air india vale nasha fuk ke bethe hai

Inki sastein nasho k chakkar mai, mere nashein sab utar gae.

 

[SSV]

I booked a flight from SFO to EWR after looking at it for over a month, gathering points.

It cost me 81k points for 10.2k rs to book 2 x First Class Fare.

I was quite happy with it, but the moment it was booked, my happiness turned into a nightmare.

View attachment 66512

My ticket was somehow booked for Economy Cabin. But mind you my fare type is still First.

View attachment 66514

Same was reflected on UA site too.

I thought surely this is a mistake. How can I get Economy ticket when I paid for First Class?

So I contacted them.

This is their first reply.

View attachment 66516

Clearly a gibbrishh.

To which I replied

View attachment 66517

To which they replied.

View attachment 66519

Now I don't know how to proceed from here on. Transferred 81k miles to Air India with no immediate travel plans.

Moral - Never Book UA flight from Air India.

Moral of the Story:

Customers will only get RESPECT, if the organisations that they are dealing with are RESPECTFUL and decide to treat their customers with dignity ..
In India, there are many organisations that insult thier customers blatantly .. the first one's that standout in the list are like ,Air India, etc ( people can add more to this list as per their experiences)...

That is why I stay away with those organisations and spend a bit more ( or leave the perks they offer) for peace of my mind and to lead a happy and respectful life....

I am sorry that it happened to you..

 

[ManojGowda]

Mat bhai. Fir tu bhi bheki bheki baatein karega.

sorry for your loss, another red flag was that the plane is a B-737, isme kitne log first class fit krenge.
Even if it was first class on 737, it wouldn't be an amazing experience, itna chota sa toh aircraft hai

 

[sonuyos]

sorry for your loss, another red flag was that the plane is a B-737, isme kitne log first class fit krenge.
Even if it was first class on 737, it wouldn't be an amazing experience, itna chota sa toh aircraft hai

It's a red eye flight, so my main concern was to be able to sleep thru.

 

[RTR01]

Seems life is stress free for people using statement credit cashback cards only.

 

[sahilgulati5]

One silly Question u contacted Air India or Flying Return Mail id for the solutions??

 

[sonuyos]

One silly Question u contacted Air India or Flying Return Mail id for the solutions??

Not only mailed them I was on call with them for past 4 days, spending not minutes but over an hour at times.

 

[NOOBY]

@sonuyos I don't think DGCA would be able to help with this but no harm in escalating there (being an India based company)

Try checking aviation rules of SF (origin city) and where it can be escalated to (like FAA)

 

[SunnyM]

Are they willing to upgrade you if you buy the upgrade?

 

[SunnyM]

Seems life is stress free for people using statement credit cashback cards only.

Stress is also less for us and so is the reward rate. Both are less.

 

[HumorSimpson]

Where are those now, who think private sectors are killing public sectors.

 

[BVCBVC is verified member.]

Air India even though had legacy of National carrier, Maharaja theme and all travelers always had issues with their Customer service and Support.

Vistara merging with Air India is like Citi merging with Axis.

 

[a_tease]

What did they say on the call ?

 

[sonuyos]

Are they willing to upgrade you if you buy the upgrade?

What can be upgraded from First class?

 

[sonuyos]

What did they say on the call ?

That there is no first class available on this flight.

Even though they are still taking the bookings even now.

 

[CCPS]

Cancel the booking. You would get the points back with a small cost.
Then re-book whatever class desired.