Airtel Axis Incorrect cashback calculation. Need Guidance!!?

[suckinator]

Hi TF Community, this is my first post here.

I recently got my Airtel Axis card delivered last month, and my first statement was generated on November 13th. While going through my transactions and the cashback calculations, I noticed something strange. The cashback amount calculated by the bank is significantly different from what I calculated on my Excel sheet.

I believe there might be an error in how the cashback was calculated. Has anyone else faced a similar issue with their cashback? I’ve attached my own calculations for reference and have also reached out to the bank for a detailed breakdown of their calculations.

If anyone here has experienced this or has insights on how they calculate cashback, I’d really appreciate your input. Also, if the issue doesn’t get resolved, does anyone know the best way to escalate this?

Looking forward to your suggestions and support!

Attaching Photo from the statement -


Now I have pulled those transactions onto an excel. To see what cashback I should be getting.



Now although the cashback different is not off by that much but still its way far than anticipated.

 

[akshayhs]

Cashback on Swiggy payments never get properly tracked on AirTel card. Most of us have issues with it and it looks like fixing it is not on their priorities

 

[Jhon Anand]

Hi TF Community, this is my first post here.

I recently got my Airtel Axis card delivered last month, and my first statement was generated on November 13th. While going through my transactions and the cashback calculations, I noticed something strange. The cashback amount calculated by the bank is significantly different from what I calculated on my Excel sheet.

I believe there might be an error in how the cashback was calculated. Has anyone else faced a similar issue with their cashback? I’ve attached my own calculations for reference and have also reached out to the bank for a detailed breakdown of their calculations.

If anyone here has experienced this or has insights on how they calculate cashback, I’d really appreciate your input. Also, if the issue doesn’t get resolved, does anyone know the best way to escalate this?

Looking forward to your suggestions and support!

Attaching Photo from the statement -
View attachment 75191

Now I have pulled those transactions onto an excel. To see what cashback I should be getting.

View attachment 75192

Now although the cashback different is not off by that much but still its way far than anticipated.

Hey man, cashback won't be correct for 10% categories which is swiggy, Zomato and bigbasket 60% of the time. Sometimes they will credit it some months later.

I think Zomato cashback is usually credited 90% of the time but not swiggy and bigbasket.


I suggest you use this only for airtel and normal utility as that's the best purpose of this card.

 

[suckinator]

Hey man, cashback won't be correct for 10% categories which is swiggy, Zomato and bigbasket 60% of the time. Sometimes they will credit it some months later.

I think Zomato cashback is usually credited 90% of the time but not swiggy and bigbasket.


I suggest you use this only for airtel and normal utility as that's the best purpose of this card.

I hope so they credit it later on as well. I have swiggy HDFC card LTF, the only problem is that it doesn't yield any cashback for transactions < 100₹. Now me being living alone in a tier-3 city, most of my orders go less than 100rs, and occasionally (less than 20-30%) of times they go above 100₹.

 

[Jhon Anand]

I hope so they credit it later on as well. I have swiggy HDFC card LTF, the only problem is that it doesn't yield any cashback for transactions < 100₹. Now me being living alone in a tier-3 city, most of my orders go less than 100rs, and occasionally (less than 20-30%) of times they go above 100₹.

Just curious, won't the delivery fees be extremely high for <100 amount order ?

Usually I see better off order above 200 as delivery fees, small cart fee, platform fee, etc comes out to be Rs 60-70 in Hyderabad for around 3 km also