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Airtel CC CB - Zomato as Dept Store

I received less than expected cashback on Zomato orders as per the recent statement on my Airtel Axis credit card. When checking the statement, I noticed that whenever I used Zomato along with the initially registered mobile number of Airtel CC, I got the actual cashback. However, if my family (and friends) used the same card (with a different mobile obviously), then the merchant category is marked as departmental store.

I applied Airtel CC using a secondary number (Jio). After getting the Amazon GV (that has been discontinued as of now), I updated the mobile number to my primary number(Airtel). Now, I don't get the expected CB on Zomato if I order using my primary number. I have to order using the original secondary number(Jio) in order to get the actual CB.

However, I booked a gas cylinder using the Airtel app associated with a different number. I still got the 10% cashback. Probably, that is in queue for cancellation of cashback. 😂

PS: I know there are other similar threads with similar cashback blunders on Airtel Axis credit card. Just wanted to save some time for people instead of going through an ever growing list of pages. If I shouldn't have opened a new thread, please accept my apology and merge it with an existing thread.
 
Came across this today itself. Now what are the best ways to get cashback on Instamart/Swiggy overall ? Maybe purchasing gift vouchers if airtel cc provides cashback for that ?
Play games on Park+ and get "fuel". Use "fuel" to get discounted Swiggy money GV using any card of your choice.
 
I'm facing the same issue! I anticipated a cashback of approximately ₹590, but the statement reflects an earned cashback of ₹497, which is ₹93 less than expected. I've created an Excel table to double-check the calculations. I'll be sending an email to Axis Bank to see if they can help resolve this issue.

View attachment 37678
After several emails, and after 40+ days, Axis finally credited the remaining cashback. WhatsApp Image 2024-02-03 at 7.34.25 PM.jpeg
 
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