TF Folks,
This post is regarding All Accor Account getting Hacked and process to unblock the account.
There are many users reporting that their Accor accounts are getting hacked and points will be used later, Account will be blocked. Account will be hacked and you will not get any mail or intimation (most cases) that your points are being redeemed and users book hotels in (Russia, Dubai, China or elsewhere). Users can identify the hacking only when they login to accounts.
Step 1: Immediately Approach All Accor Support Team ( support@accorplushelp.zendesk.com or +1800 419 7172 Accor customer care got from Accor Website)
Step 2: Inform them about the incident happened over the call or mail (Best Case would be call)
On call you will be assigned with an agent and he/she would be POC on the case till the case is closed.
Step 3: They will send you a trail mail with all the discussion, They would ask for the details and proof of identity Passport, Aadhar , PAN or Driving License (Better to share Driving License as it won't have any confidential details). They will move on for investigation
Step 4: They would request you to change the password which is not being used on any other profiles across web associated to your mail or User ID. They will investigate internally and check whether the genuine case or not.
Step 5: Wait till further communication from them, (Usually takes 10-15 business days) later they will ask for Sworn Statement, which has to attested by you saying that you haven't travelled and you haven't redeemed the points (and they keep the letter as the record within their systems)
Step 6: After all this process they will unblock the account and points will be reversed.
In December 2024 my account got hacked and blocked (utilized in Morocco) and I have went through this complete process. Hope it helps.
Luckily I have realized this during the guest staying at the property and investigation was easier for them. It might not be the case with all. So better change the password.
Non Blocked Users: Change your password which is not being used on other website.
This post is regarding All Accor Account getting Hacked and process to unblock the account.
There are many users reporting that their Accor accounts are getting hacked and points will be used later, Account will be blocked. Account will be hacked and you will not get any mail or intimation (most cases) that your points are being redeemed and users book hotels in (Russia, Dubai, China or elsewhere). Users can identify the hacking only when they login to accounts.
Step 1: Immediately Approach All Accor Support Team ( support@accorplushelp.zendesk.com or +1800 419 7172 Accor customer care got from Accor Website)
Step 2: Inform them about the incident happened over the call or mail (Best Case would be call)
On call you will be assigned with an agent and he/she would be POC on the case till the case is closed.
Step 3: They will send you a trail mail with all the discussion, They would ask for the details and proof of identity Passport, Aadhar , PAN or Driving License (Better to share Driving License as it won't have any confidential details). They will move on for investigation
Step 4: They would request you to change the password which is not being used on any other profiles across web associated to your mail or User ID. They will investigate internally and check whether the genuine case or not.
Step 5: Wait till further communication from them, (Usually takes 10-15 business days) later they will ask for Sworn Statement, which has to attested by you saying that you haven't travelled and you haven't redeemed the points (and they keep the letter as the record within their systems)
Step 6: After all this process they will unblock the account and points will be reversed.
In December 2024 my account got hacked and blocked (utilized in Morocco) and I have went through this complete process. Hope it helps.
Luckily I have realized this during the guest staying at the property and investigation was easier for them. It might not be the case with all. So better change the password.
Non Blocked Users: Change your password which is not being used on other website.
