Amazon Pay Bill Payment Issue

[kushhh]

From the past 24 hours , whenever I am trying to pay any Bill Payment from Amazon Pay using any payment methods, the transaction is getting declined and payment is refunded and I get a email after that( everytime after my payment gets declined);

I have connected with Social media team , call team , chat team .... They don't know anything about that , and assuming and giving random reasons.

What should I do , I have my Insurance Premium due date in few days , and I have added gift vouchers too , to pay

As mentioned in the mail, I have updated my password several times as well as added 2 step Verification.

 

[kushhh]

Received this mail too -

 

[kushhh]

Any insights from other TF members is well appreciated

 

[kushhh]

@SSV @VISHESH_BANSAL @techt @DocFixIt @Walter White @Abhishek012 @Shubham Yadav @BhaiyaJi

 

[HumorSimpson]

Don't know bro. CS on call has always been supportive for me. May be ✉ to Jeff bezos

 

[Shubham Yadav]

@SSV @VISHESH_BANSAL @techt @DocFixIt @Walter White @Abhishek012 @Shubham Yadav @BhaiyaJi

Did you login your amazon account from multiple device ?

or did you share amazon prime benefit to others like friends and family ?

 

[kushhh]

Did you login your amazon account from multiple device ?

or did you share amazon prime benefit to others like friends and family ?

That account was logged in 2 devices only , both of which connected to same WiFi ( same IP ) . Now it is logged in only one device

No I didn't share my Amazon prime to other, infact I used only address

 

[kushhh]

Don't know bro. CS on call has always been supportive for me. May be ✉ to Jeff bezos

I sent email to ecr@amazon.com yesterday, no response from them yet

 

[sudheerreddy]

I sent email to ecr@amazon.com yesterday, no response from them yet

Once try to login Amazon into the Chrome incognito tab and pay

 

[SSV]

Received this mail too -View attachment 48907

Have you done everything that was mentioned on the above email??
I mean everything single thing..

 

[kushhh]

Once try to login Amazon into the Chrome incognito tab and pay

Another issue , when I do that .
After selecting apay balance as payment method , it says to enter OTP to confirm, but on clicking send OTP , it says this ... And after entering email id and password and verifying 2FA code ... It again shows the option to Send OTP .. and the loop continues

 

[kushhh]

Have you done everything that was mentioned on the above email??
I mean everything single thing..

One thing - in the email it says that I will receive a personalised email from them , thru which I will have to change password, but when I change password, it asks me to enter OTP sent to email and mobile number

 

[SSV]

One thing - in the email it says that I will receive a personalised email from them , thru which I will have to change password, but when I change password, it asks me to enter OTP sent to email and mobile number

So, you never got a personalised email?? Right??

 

[kushhh]

So, you never got a personalised email?? Right??

Yea , I did not get any personalised email

 

[SSV]

Yea , I did not get any personalised email

Okay..
First ,calm down a bit and don’t do anything else.
Your money is not going anywhere..

According to Amazon systems your account was compromised

If you do more trial and errors, it will make it more difficult and Amazon systems do more blocking.
You may ask why? , because that’s what hackers do, try different things to get access to your account and you are replicating the same …

So stop accessing your account right now and call the customer care number provided in that email..
..
What you need to do is:

Take each and every step that was mentioned in the email and perform it in that order.
If you are stuck at any step call them and tell them that you had a difficulty in performing steps as mentioned in the email..

The first level executives can’t help with this and ask them to connect to their floor manager / team leader and explain to them to connect you to the respective technical person..

And update here

All the best

 

[SSV]

Yea , I did not get any personalised email

Okay..
First ,calm down a bit and don’t do anything else.
Your money is not going anywhere..

According to Amazon systems your account was compromised

If you do more trial and errors, it will make it more difficult and Amazon systems do more blocking.
You may ask why? , because that’s what hackers do, try different things to get access to your account and you are replicating the same …

So stop accessing your account right now and call the customer care number provided in that email..
..
What you need to do is:

Take each and every step that was mentioned in the email and perform it in that order.
If you are stuck at any step call them and tell them that you had a difficulty in performing steps as mentioned in the email..

The first level executives can’t help with this and ask them to connect to their floor manager / team leader and explain to them to connect you to the respective technical person..

And update here

All the best

Any update ?

 

[pinki]

Okay..
First ,calm down a bit and don’t do anything else.
Your money is not going anywhere..

According to Amazon systems your account was compromised

If you do more trial and errors, it will make it more difficult and Amazon systems do more blocking.
You may ask why? , because that’s what hackers do, try different things to get access to your account and you are replicating the same …

So stop accessing your account right now and call the customer care number provided in that email..
..
What you need to do is:

Take each and every step that was mentioned in the email and perform it in that order.
If you are stuck at any step call them and tell them that you had a difficulty in performing steps as mentioned in the email..

The first level executives can’t help with this and ask them to connect to their floor manager / team leader and explain to them to connect you to the respective technical person..

And update here

All the best

After all this ,
U can mail bezos🙂

 

[kushhh]

Any update ?

Thank youu , successfully done the payment

 

[kushhh]

Thank you , everyone for the inputs!

 

[kushhh]

Amazon chat support is absolute Chad !