I don't understand the Amex approval process. In late Dec 24, I applied for Plat travel card and received approval within 4 days. Now, I applied for MRCC card on 31st Jan using referral from a fellow member, I am receiving daily email that executive will contact me however no one did. Though I have contacted them twice through call and chat and everytine the executive says that vkyc is not required in my case but process will take 3-5 days (already passed) and a maximum of 21 days. I am stuck now as until the application gets approved, referral reward won't be credited to the member who referred.
What surprises me is that everyone used to say Amex has great customer service but I found it pretty average, no one has clear answers and each time you connect, the executive at the other end provides different answer than the previous executive for the same question.