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Amex Taj voucher from 24k gold collection didn’t work

Heisenberg37

TF Premier
VIP Lounge
Hi guys
I redeemed 6 taj vouchers via gold collection worth 14k each
5 of them worked perfectly but 1 voucher was already used it’s value was 0
Amex is saying they’ll take up the matter with taj but i want now those 24000 mr points back in my acc
How can i do that?
 
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