Annoying experience with Accor redemption at an Ibis hotel

[CMGCMG is verified member.]

I stayed at an Ibis hotel and booked through the Accor app, redeeming 2,000 points for around INR 3,500.

When I went to check out, the staff said they couldn't see the points redemption and asked me to pay the full amount. I responded that this was a redemption, and I only had to pay the remaining amount, which was around INR 800.

I don't think the receptionist knew about redemptions or redemption options, and their Accor app wasn't displaying the points redemption, even though I could see the remaining amount I needed to pay in the Accor app and in the booking confirmation email I had received.

After some back and forth and spending several minutes at the checkout, I paid the remaining amount shown in the app and asked them to call me if there were any issues.

 

[Ravi007]

I stayed last to last week , did not faced any issue , they asking only remaining amount to pay.

 

[CMGCMG is verified member.]

I stayed last to last week , did not faced any issue , they asking only remaining amount to pay.

Did you redeem at hotel or in app while booking?

 

[Ravi007]

Did you redeem at hotel or in app while booking?

at the time of booking via app redemption was done.

 

[CMGCMG is verified member.]

at the time of booking via app redemption was done.

OK. I hope next redemption will go smoothly.

 

[thanix]

OK. I hope next redemption will go smoothly.

Just write to Accor about bad experience as feedback. You will receive call and may be offered some goodies for the same hotel next time, if you are lucky.

 

[pate]

Just write to Accor about bad experience as feedback. You will receive call and may be offered some goodies for the same hotel next time, if you are lucky.

What's their Email id? Or link pls

 

[Deleted member 9785]

u were charged 12% or 18% GST?

 

[dileep]

While booking I added breakfast but not added when I checked after booking

 

[pate]

While booking I added breakfast but not added when I checked after booking

Same here...

 

[grshnehete]

Same here...

So the ticket booking does not breakfast? Is it visible on app?

 

[Thomas244]

is there a difference when we add breakfast. I saw rates same as breakfast added to room and the rate with breakfast. And another 10 euros for dinner halfboard rate. So why not just choose with bf rate or half board rate

 

[dileep]

is there a difference when we add breakfast. I saw rates same as breakfast added to room and the rate with breakfast. And another 10 euros for dinner halfboard rate. So why not just choose with bf rate or half board rate

What includes in bed and breakfast only breakfast right

 

[CMGCMG is verified member.]

What includes in bed and breakfast only breakfast right

Yes.

1. Bed and Breakfast : Breakfast
2. Half Board: Breakfast and either lunch or dinner.
3. Full Board: Breakfast, Lunch, and Dinner.

 

[Deleted member 9785]

Yes.

1. Bed and Breakfast : Breakfast
2. Half Board: Breakfast and either lunch or dinner.
3. Full Board: Breakfast, Lunch, and Dinner.

I have already booked Bed and Breakfast. How can i add dinner now and use points?

 

[Akshay9512]

I stayed at an Ibis hotel and booked through the Accor app, redeeming 2,000 points for around INR 3,500.

When I went to check out, the staff said they couldn't see the points redemption and asked me to pay the full amount. I responded that this was a redemption, and I only had to pay the remaining amount, which was around INR 800.

I don't think the receptionist knew about redemptions or redemption options, and their Accor app wasn't displaying the points redemption, even though I could see the remaining amount I needed to pay in the Accor app and in the booking confirmation email I had received.

After some back and forth and spending several minutes at the checkout, I paid the remaining amount shown in the app and asked them to call me if there were any issues.

I wanted to redeem 48000 points for my booking for about Rs 90k, I already mentioned at the hotel during Checkin, that I faced lot of issues during checkout at your hotel last time, so please redeem these points at the time of checkin itself, it took 20-30 min for then to redeem.

 

[CMGCMG is verified member.]

I have already booked Bed and Breakfast. How can i add dinner now and use points?

You can modify it during check in to add dinner (didn't try. and it will be costlier than booking via app) and then use points to pay for it.

 

[Rjain1111]

Is there a lower/upper limit on how much you can redeem per booking ?

 

[dileep]

You can modify it during check in to add dinner (didn't try. and it will be costlier than booking via app) and then use points to pay for it.

burned 4k points and paid 184 rs with card process is smooth

 

[Akshay9512]

burned 4k points and paid 184 rs with card process is smooth

Did you swipe the card?