Another Sbi Unipay blunder

[maynigam]

Hello guys

I paid my Swiggy HDFC credit card bill of 7000 using IDFC first Wealth Debit card on EBI Unipay portal.
I don't remember if I had logged in or not but the payment was successful and money got debited from my account.
I was making multiple credit card payments on the same day and I noticed that I did not get any SMS from HDFC to confirm this payment. So I paid again. This time I got an instant confirmation.
So I have 2 entries of 7000 in my IDFC account, 1 entry in my HDFC credit card app and 1 sucessful entry (there is no failed entry for this amount) in SBI Unipay history.
What can I do?
1. Contact HDFC CC - I cannot do this because I have only 1 reference number for payment
2. Contact SBI Unipay - what reference do I give them for the first payment attempt? There is no history of this payment on their website.
3. Contact IDFC - I can try to dispute the first transaction but they will ask me details of transaction and they will come to know that I was paying credit card bill. Which is against the terms I guess.

Please suggest!

 

[Ankur34]

Wait for at least 3 days and then contact IDFC. It seem the problem is with IDFC. Many people are having problem with IDFC debit card on unipay. Avoid using it if possible

 

[aniketkr.sharma]

Hello guys

I paid my Swiggy HDFC credit card bill of 7000 using IDFC first Wealth Debit card on EBI Unipay portal.
I don't remember if I had logged in or not but the payment was successful and money got debited from my account.
I was making multiple credit card payments on the same day and I noticed that I did not get any SMS from HDFC to confirm this payment. So I paid again. This time I got an instant confirmation.
So I have 2 entries of 7000 in my IDFC account, 1 entry in my HDFC credit card app and 1 sucessful entry (there is no failed entry for this amount) in SBI Unipay history.
What can I do?
1. Contact HDFC CC - I cannot do this because I have only 1 reference number for payment
2. Contact SBI Unipay - what reference do I give them for the first payment attempt? There is no history of this payment on their website.
3. Contact IDFC - I can try to dispute the first transaction but they will ask me details of transaction and they will come to know that I was paying credit card bill. Which is against the terms I guess.

Please suggest!

Get transaction id from idfc and ask for the payment update for the transaction from SBI unipay

 

[maynigam]

Wait for at least 3 days and then contact IDFC. It seem the problem is with IDFC. Many people are having problem with IDFC debit card on unipay. Avoid using it if possible

But the rate of return is 🤑🤑

 

[maynigam]

I

Wait for at least 3 days and then contact IDFC. It seem the problem is with IDFC. Many people are having problem with IDFC debit card on unipay. Avoid using it if possible

Don't think IDFC is at fault because transaction was successful on sbi unipay and i got sms from idfc for successful payment