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Sbi unipay payment failed how to recover back

one of my cc bill payment showed as success but it was not credited to the cc account. Moreover transaction is not even showing in transaction history in sbi unipay portal.. I was planning to close this credit card today, now it is all messed up, as i dont know whether the transaction was successful or failed. Need to wait till refund is created to account or to the card :S
PS: used SBI DC to pay SBI CC Bill in SBI Unipay portal
 
I have had failed transactions and amount refunded in 3-4 days. Since its diwali holidays, my refund for 2 failed transactions of 38k each (total 76k) is pending as well. (transaction date -24th October)

I have emailed them so lets see. I hope its done sometime soon.
 
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