Fi Infinite Account is awesome but their support team is useless. They don't even understand your issue. When I needed the Fi MagniFi Card, they told me I was not eligible for it. But when I applied for the Fi AmpliFi, I instantly became eligible for the Fi MagniFi. Then, when I tried to apply for the MagniFi, they told me I already have the AmpliFi.
Then I asked them to convert my AmpliFi to MagniFi. They told me my MagniFi Card will be delivered in a few days (which made me happy). However, after waiting for a week, I asked about the status & they replied that the email was sent by mistake and they couldn't convert my AmpliFi to MagniFi 🤦
Similarly, when I contacted Fi regarding my Fi Loan application, they responded, saying "they don't have any loan application running for me, and I never applied for any loan or ever received a loan offer from Fi". Despite sending them screenshots of my loan offer & my application status, they keep responding with the same nonsense.