Applied league platinum online what is next process?

[Patil007]

Hi, I have applied Kotak league platinum via Kotak website as it was showing zero joining and annual fee. As I already have CRN number all details were pre-populated and it just asked my office company name and address. Didn't asked any documents.

What is the next process?: Will they call me to upload documents, physical verification of address?

I don't have saving account with them, I just bought one laptop on EMI with Kotak from reliance digital, and that's why I have CRN number with them, when I tried to open Kotak-811 it says you already have account, so using that CRN only I applied credit card.

 

[AsB]

I tried to open Kotak 811 but due to that EMI, I have CRN already so not able to open 😅

Yes. I remember.

 

[AsB]

How to escalate to Level 2?

I live in Mumbai, so no issue of serviceable area , tell me that second thing which cost me 50-70 Rs. Is it that I need to send letter via courier?

Level 2 escalation will be similar as Level 1 grievance. You can google search.

If your number of enquiries in the last 3 months is less than 4, and the option to apply for fresh application is opened for you, then you can consider applying for a fresh card.

About the chargable way, you can print/photo-copy the following documents along with a hand written letter saying that you live in a serviceable area, and there was no CIBIL hit, yet the application was declined, and send it to Mumbai headquarters.

1) Copy of PAN
2) Copy of Aadhar

3) Mention the CRN in the handwritten letter

4) Any income proof (2 latest) and bank statements 3 months. If possible, take a photo of your Employment ID card, take a print out and attach it along with payslip and bank statement

OR

4) Any non co-branded credit card photo with CVV hidden and latest 2 months statement
5) A copy of the CIBIL report (full report)

But, this should be the last option.

 

[Patil007]

Level 2 escalation will be similar as Level 1 grievance. You can google search.

If your number of enquiries in the last 3 months is less than 4, and the option to apply for fresh application is opened for you, then you can consider applying for a fresh card.

About the chargable way, you can print/photo-copy the following documents along with a hand written letter saying that you live in a serviceable area, and there was no CIBIL hit, yet the application was declined, and send it to Mumbai headquarters.

1) Copy of PAN
2) Copy of Aadhar

3) Mention the CRN in the handwritten letter

4) Any income proof (2 latest) and bank statements 3 months. If possible, take a photo of your Employment ID card, take a print out and attach it along with payslip and bank statement

OR

4) Any non co-branded credit card photo with CVV hidden and latest 2 months statement
5) A copy of the CIBIL report (full report)

But, this should be the last option.

Will go with level 2 escalation,

Post that will try this method 😅

 

[Patil007]

Level 2 escalation will be similar as Level 1 grievance. You can google search.

If your number of enquiries in the last 3 months is less than 4, and the option to apply for fresh application is opened for you, then you can consider applying for a fresh card.

About the chargable way, you can print/photo-copy the following documents along with a hand written letter saying that you live in a serviceable area, and there was no CIBIL hit, yet the application was declined, and send it to Mumbai headquarters.

1) Copy of PAN
2) Copy of Aadhar

3) Mention the CRN in the handwritten letter

4) Any income proof (2 latest) and bank statements 3 months. If possible, take a photo of your Employment ID card, take a print out and attach it along with payslip and bank statement

OR

4) Any non co-branded credit card photo with CVV hidden and latest 2 months statement
5) A copy of the CIBIL report (full report)

But, this should be the last option.

Level 2 is asking SR number, but when I raised Level 1 grevances, there was no SR number, they sent me mail but which has only details which I filled, no SR number 🤐

 

[AsB]

Level 2 is asking SR number, but when I raised Level 1 grevances, there was no SR number, they sent me mail but which has only details which I filled, no SR number 🤐

View attachment 9238

Did you get anything like this?


If not try to visit a bank, branch visit will be the option- although they may lure you to open account.

 

[Patil007]

Did you get anything like this?
View attachment 9239

If not try to visit a bank, branch visit will be the option- although they may lure you to open account.

No, not like that

 

[Patil007]

Did you get anything like this?
View attachment 9239

If not try to visit a bank, branch visit will be the option- although they may lure you to open account.

This one I got.

 

[AsB]

This one I got.

View attachment 9241

The SR number should be on the reply to that grievance.

 

[AsB]

This one I got.

View attachment 9241

I am unable to search for my escalation via phone, as I am in office atm. Once I reach back home, I will try to find out if there was any SR number given to me. Meanwhite, you can connect to Customer care and ask for the SR number for thr grievance.

 

[Patil007]

I am unable to search for my escalation via phone, as I am in office atm. Once I reach back home, I will try to find out if there was any SR number given to me. Meanwhite, you can connect to Customer care and ask for the SR number for thr grievance.

Thanks.

 

[AsB]

Thanks.

I went through all my escalation mails before, but turns out, there are no SR numbers from the Grievance mail replies. Seems like you need to contact to customer care . Or, you can raise a grievance as to why you are not getting an SR Number for escalating it to Level 2 !!

 

[suhailmz]

Are Kotak cards worth your time & energy? Just curious to know!

 

[Patil007]

Are Kotak cards worth your time & energy? Just curious to know!

Not worth but abhi apply kar hi liye he to thoda follow up kar hi lete he

 

[V360V360 is verified member.]

Not worth but abhi apply kar hi liye he to thoda follow up kar hi lete he

Bhai their CS and Grievance cell - both are pathetic. So seriously not worth it.

 

[Patil007]

Bhai their CS and Grievance cell - both are pathetic. So seriously not worth it.

That I have experienced now 🤣

 

[V360V360 is verified member.]

That I have experienced now 🤣

I have an account with them - it was salary account initially - 6+ years old
They never offered a CC - escalated to highest level possible - but no luck - same generic response everytime
Then I opened one FD and got their 811 Credit Card last year in Jan - cancelled it in April same year
Applied after 6 month for unsecured CC and got the card without any verification - was delivered in 2-3 days

 

[Patil007]

I have an account with them - it was salary account initially - 6+ years old
They never offered a CC - escalated to highest level possible - but no luck - same generic response everytime
Then I opened one FD and got their 811 Credit Card last year in Jan - cancelled it in April same year
Applied after 6 month for unsecured CC and got the card without any verification - was delivered in 2-3 days

I have Kotak representative number given by HR. I called him he said if you have salary account or willing to open will give you LTF card. If didn't will give you card but not LTF.

 

[AsB]

Are Kotak cards worth your time & energy? Just curious to know!

They offer good discounts on flights occasionally. So, I wanted to get it.

 

[Patil007]

They offer good discounts on flights occasionally. So, I wanted to get it.

Again raised grievances, this time got different subject line 😂 .

 

[Patil007]

Again raised grievances, this time got different subject line 😂 .

View attachment 9273