Atrocious customer support CRED...

[cardex]

My query : How do I change bank mandate for CRED cash EMI?

CRED CS : Update the latest version of the app.

seriously?

 

[PavanPavan is verified member.]

all bank including AMEX hire CC reps only based on the english not on subject 🙂
Recently smartbuy rep's told me that i can't use voucher for train booking i spent 30 mins to show the IRCTC card portal and later they said they aren't aware

 

[MC_007]

Withdrawn 5 star rating on Play Store,then they contacted immediately and informed will send a link to WhatsApp.

 

[SSV]

Withdrawn 5 star rating on Play Store,then they contacted immediately and informed will send a link to WhatsApp.

well done...Nicely played... ball went for six runs..... 🤣 🤣

 

[cardex]

Withdrawn 5 star rating on Play Store,then they contacted immediately and informed will send a link to WhatsApp.

What kind of a finance company does not have facility to call their CS dept? Shady as F***. They provided me autosetup link, which failed to link my new bank account. Have asked them to provide again. Let us know if you are able to link.

 

[Strange]

Did anyone email cred grievance officer to solve their problem?

grievanceofficer@cred.club

 

[PavanPavan is verified member.]

Did anyone email cred grievance officer to solve their problem?

grievanceofficer@cred.club

They are just name .. seems the same l1 handles the grievance emails too

 

[shashankrt]

all bank including AMEX hire CC reps only based on the english not on subject 🙂
Recently smartbuy rep's told me that i can't use voucher for train booking i spent 30 mins to show the IRCTC card portal and later they said they aren't aware

May not be true with Amex (atleast their platinum support). All the CC reps I have spoken with Amex knew what they were doing and were quite knowledgeable,

 

[SSV]

They are just name .. seems the same l1 handles the grievance emails too

Their responses are quite robotic in nature ..

 

[iamdhamo]

My query : How do I change bank mandate for CRED cash EMI?

CRED CS : Update the latest version of the app.

seriously?

Wonder how people are being trained before making them work in support side.

Guess they might have been trained in this way incase if something is not known at their end

 

[cardex]

Wonder how people are being trained before making them work in support side.

Guess they might have been trained in this way incase if something is not known at their end

They don't take incoming calls, no email, either through Twitter or thru app.

 

[SSV]

They don't take incoming calls, no email, either through Twitter or thru app.

In other words we are at their mercy

 

[deep@vie]

My query : How do I change bank mandate for CRED cash EMI?

CRED CS : Update the latest version of the app.

seriously?

Where did you find their support atrocious.As far as I know they don't have one.

 

[cardex]

Where did you find their support atrocious.As far as I know they don't have one.

they have , on twitter

 

[deep@vie]

they have , on twitter

Pleasant news. But they take too much time