AU bank bad experience

[ak95]

I had sent a mail for LE/upgrade for my AU Vetta to CC on 5th March, for which they replied asking for 3 months salary slip and CIBIL report pull consent.
Received a mail on 8th March that they accepted my request for Limit enhancement and my request will be processed within 5 working days.
Got a CIBIL hit on 9th March by AU SFB.

After getting no update regarding my LE request, I again sent a mail on 17th March, to which they replied that I am not eligible for LE request as my card is less than 6 months old.
(Fact: My card is 8 months old)

Escalated to Regional Nodal Officer, received no reply.
Escaled to PNO, received no reply.

What I don’t understand is that if they believe that I am not eligible for LE due to card being less than 6 months old (which is false btw) , why did they pull my CIBIL report.
Should I escalate this to RBI ombudsman???

 

[RupayMan]

If you gave the consent OK to take your Cibil report in the mail to AU, then it's waste of time for complaining to RBI.

 

[ak95]

If you gave the consent OK to take your Cibil report in the mail to AU, then it's waste of time for complaining to RBI.

Yes I gave them the consent in mail.
Not getting LE based on my income or CIBIL report is still understandable.
But they are saying that I am not eligible because my card is not old enough is wrong, they should have told this before asking for CIBIL consent.