Au bank VKYC weird experience

[Saiv]

Normally vkyc I got accustomed was: ask dob mail etc for verification & then show pan & aadhar then sign that’s it.
Au bank:
1.no matter what I’m not allowed to show Aadhar,
2.multiple times she keeps on repeating same questions even though i answered at the very 1st time, still she keep on asking same questions & i’ve to answer the same again & again
3.i’ve to explain clearly for What purpose I’m opening this account, i’ve to explain crystal clearly
4. She asked do i have any other bank accounts then i’ve to explain about them
5. She asked, me to show my house around for some reason
6. Biggest shocker: she questioned why I’m using iCloud mail instead of gmail. So i’ve to explain why I’m using iCloud mail to her instead of gmail, what the hell man.
7. She asked me where I’m working my salary my designation & also nature of work & my company field of work(it’s just savings account man)
8. Idk why but for some reason she keep on repeating don’t use this account for other reasons

9. She enquired whether i read terms & conditions of bank, how i got to know about Au bank
10. At last she shared a mail & asked me to give feedback about our interaction. I’ll definitely give once my account is opened


Believe it or not at no point its seemed like a account opening call, it seemed like i was being questioned for my life choices it’s seems more like a grilling

 

[HumorSimpson]

in kotak 811 vkyc I was asked my favorite animal. is it unusual ?

It would have been if they have asked 'are you an animal'? and ending up in dilemma of even a human is an animal.
For me hdfc asked favorite pet.

 

[SSV]

Nope. For me hdfc asked favorite pet.

In vkyc they are asking these ??

 

[HumorSimpson]

In vkyc they are asking these ??

 

[varun__goel_]

In vkyc they are asking these ??

Lotak asked my father about her favorite actress🌚

 

[RAMESH BABU N]

Lotak asked my father about her favorite actress🌚

... my father...........her favorite...

??????

 

[SSV]

Lotak asked my father about her favorite actress🌚

Hope he didn’t say “Sunny Leone” !! 😉
Or did he???

 

[RAMESH BABU N]

SL might be his choice.
And, certainly can't be her choice.

 

[varun__goel_]

Hope he didn’t say “Sunny Leone” !! 😉
Or did he???

IG he said Lata Mangeshkar🥸

 

[quixotech]

I went through 3 VKYCs and had similar questions except for showing around the house.

1st attempt: They didn't support Firefox for some reason. Had to install a Samsung browser that too didn't work then had to install Chrome beta...
2nd attempt: Agent didn't know/want protonmail as email. Changed to Gmail just for KYC then back to proton after the account was opened.
3rd attempt: Finally reached PAN card snapshot stage, but it was opening my telephoto camera instead of the main camera, and everything near was getting blurry. The agent was kind enough to adjust with a snapshot from the front camera and done with the process.

Hey @COSMOCRAT
Have you faced any issue while using proton mail with any other bank, financial institute or gov issued IDs like PAN or Aadhar?

I am thinking of replacing all my official emails with proton mail using custom domain. Want to know what I am getting into.

 

[HumorSimpson]

Hey @COSMOCRAT
Have you faced any issue while using proton mail with any other bank, financial institute or gov issued IDs like PAN or Aadhar?

I am thinking of replacing all my official emails with proton mail using custom domain. Want to know what I am getting into.

Is proton secure 🔐 than Gmail?

 

[COSMOCRAT]

Hey @COSMOCRAT
Have you faced any issue while using proton mail with any other bank, financial institute or gov issued IDs like PAN or Aadhar?

I am thinking of replacing all my official emails with proton mail using custom domain. Want to know what I am getting into.

No, only AU.