AU Ixigo Credit Card Rejected Instantly Before KYC – Need Help

[Maitri_Maniya]

I recently applied for the AU Ixigo Credit Card via the Ixigo app, but my application was rejected instantly, even before the KYC process.

I have a strong CIBIL score, work at a reputed company with a good salary, and already hold credit cards from other banks.

I'm unsure why this happened. Anyone able to get it approved after facing a similar rejection? Please share any tip

 

[BVCBVC is verified member.]

Do you have any issues with Pincode?? Did you apply from iXigo app or AU Bank website?

 

[Maitri_Maniya]

Do you have any issues with Pincode?? Did you apply from iXigo app or AU Bank website?

No issues with pincode. Applied from ixigo website:

 

[BVCBVC is verified member.]

@deep@vie Please help on this issue.

 

[akshayhs]

Do as explained:
From your work email, write a strongly worded (not abusive) email to pno@aubank.in and explain your situation. This email should contain your frustration on spending so much time for this process and optimism in getting it (don't share any personal problems here)

You also mention about the thought of recommending this card to others but based on your experience so far, you have refrained from doing so (just write, even if you didn't mean to). Don't forget to mention the point that your details given in the application are true and accurate and there is no discrepancy (provided this is truly the case). In case there was any discrepancy found, ask them how can it be corrected and you would cooperate with them in all ways since you wish to have this card.

Tomorrow or the day after, you will get a call from PNO. They will ask some details and some procedures to be followed. 48hrs after doing that, you should hopefully get an approval message.