Hi
I just did today. They aren't even aware of this benefit. I told them about the 25th November email, which lists benefits applicable from 25th December. They are absolutely clueless and repeatedly said
"Sir you will get international lounge access within India."
The email clearly says - at select airport lounges outside India. I'm not sure what the disconnect is, but it's sad.
My useless Burgundy RM doesn't know anything about this. Neither does customer care.
If anyone knows, please shed some light.
1. Is there some spend criteria for the "airport lounge outside India"?
2. How can I check if my card is applicable?
3. What's the process of accessing? Just swipe or is there some hoi, tfs and adani One equivalent outside India where we can fill our card details online and check.
4. How to take a guest alongside?
Thank you so much 🙏