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Axis Bank Compensation Issue: Impact of 'Write-Off' on Credit History – Need Expert Advice!

I also complained about Axis Bank blunders in March 2024 and May 2024 (freezing points account and asking for invoices). Today I see a write off entry of 10000 in my credit card account. Axis customer care is clueless what this is for and I do not have any ongoing issue with axis.
 
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