Axis bank doing Cibil Enquiry for pre-approved offers ?

[Xposed]

Hey today I saw my credit report and I have a SB account with axis and have multiple “pre-approved offers” on my account to my surprise, my credit report has an enquiry made by axis bank for personal loan and guess what I have never applied for any personal loan !!

And I was Offered a pre-approved credit card which I took and that also has an enquiry on my credit report
My question to you my friends is Whether Pre-approved loan or credit cards, trigger an enquiry ?

If they do, how is that a “pre-approved” offer

 

[Quantum]

For a lender to make an enquiry on your credit profile in any or all of the CICs, they need to have your consent in any form (online, offline).
If you click on a credit card or loan offer link, and proceed to provide your PAN, phone number etc., then you give consent to that lender to do an enquiry.

Did you happen to do that?
OR
Did you start any credit card application process in Axis app or website some time back in the past?
If yes, then you gave your consent to do an enquiry.

If you perfectly remember that you never initiated any such process from your side, then you could reach out to Axis to get the enquiry suppressed/removed.
CIBIL would not remove the enquiry if you raise the dispute with them, as they would mention the reason on the lines of "lender needs to submit a request to CIBIL to update the record."

 

[Xposed]

As I said, I had no interest in their personal loan and I didn’t enter my bank details for that and credit card. It was preapproved so I guess that shouldn’t amount to an enquiry

 

[Quantum]

As I said, I had no interest in their personal loan and I didn’t enter my bank details for that and credit card. It was preapproved so I guess that shouldn’t amount to an enquiry

And that's why I mentioned that you need to reach out to Axis to get the enquiries suppressed/removed.
Here your objective should be to get the enquiries removed from CIC reports.

 

[Xposed]

Should I mail directly to the PNO or follow the escalation matrix and email to level 1 and wait for them to express their inability to resolve the issue? @Shubham Yadav @S S V @4uziaul 😂

 

[4uziaul]

Should I mail directly to the PNO or follow the escalation matrix and email to level 1 and wait for them to express their inability to resolve the issue? @Shubham Yadav @S S V @4uziaul 😂

Directly mail to PNO.

 

[s1t2y3a3m6]

Hey today I saw my credit report and I have a SB account with axis and have multiple “pre-approved offers” on my account to my surprise, my credit report has an enquiry made by axis bank for personal loan and guess what I have never applied for any personal loan !!

And I was Offered a pre-approved credit card which I took and that also has an enquiry on my credit report
My question to you my friends is Weather approved loan or credit cards, trigger an enquiry ?

If they do, how is that a “pre-approved” offer

Email to axis nodal to remove same if they didn't remove then file RBI ombudsman

 

[Xposed]

Directly mail to PNO.

Done 👍 let’s see what they do

 

[AritraSaha]

Hey today I saw my credit report and I have a SB account with axis and have multiple “pre-approved offers” on my account to my surprise, my credit report has an enquiry made by axis bank for personal loan and guess what I have never applied for any personal loan !!

And I was Offered a pre-approved credit card which I took and that also has an enquiry on my credit report
My question to you my friends is Whether Pre-approved loan or credit cards, trigger an enquiry ?

If they do, how is that a “pre-approved” offer

When i open account they hit me with pl enquiry.

You can mail the pno.. but it will be long process..

 

[Shubham Yadav]

Should I mail directly to the PNO or follow the escalation matrix and email to level 1 and wait for them to express their inability to resolve the issue? @Shubham Yadav @S S V @4uziaul 😂

Mail to PNO

Honest opinion = Close ax-shit account took winter vacation and chill out you mind. have a banking peace in your life

 

[Shubham Yadav]

When i open account they hit me with pl enquiry.

You can mail the pno.. but it will be long process..

Like icici ....

 

[AritraSaha]

Hey today I saw my credit report and I have a SB account with axis and have multiple “pre-approved offers” on my account to my surprise, my credit report has an enquiry made by axis bank for personal loan and guess what I have never applied for any personal loan !!

And I was Offered a pre-approved credit card which I took and that also has an enquiry on my credit report
My question to you my friends is Whether Pre-approved loan or credit cards, trigger an enquiry ?

If they do, how is that a “pre-approved” offer

Banks 'pre approval' is quite vague..
Special with lotak & axe bank.

They probably barried consent for enquiry in t&c

 

[Xposed]

but it will be long process..

Kindly go in detail, can be handy for me.

 

[Quantum]

They probably barried consent for enquiry in t&c

Yup, given it is Axis, that is also possible.

 

[Quantum]

Kindly go in detail, can be handy for me.

If you are assuming that the enquiry removal would happen in next 5-7 days, then you would be disappointed most probably at the end of it.
PNO, CC/loan team would take their own sweet time, and in the worst case it could stretch to more than a month too.

And if you reach out to RBI Ombudsman after this, then Axis may share with RBI that the clause is buried deep into their TnCs that the customer provides the consent to Axis to enquire the CICs to curate offers for the customer as @AritraSaha is suspecting.

 

[Xposed]

I’m ready to wait as long as they can fix this issue

 

[AritraSaha]

Yup, given it is Axis, that is also possible.

Even icici did same thing for me..

Give me a PL in account opening..

Shady practices.

 

[AritraSaha]

Kindly go in detail, can be handy for me.

Not sure if you can remove the cc inquiry..

Try gor the PL with pno.. u haven't agreed for a hard pl inquiry.. ask them to remove this..

 

[Xposed]

I shared a screenshot with them , they are now asking for full report on PDF, should I share it with them? @AritraSaha
@Shubham Yadav @S S V @4uziaul

 

[Quantum]

I shared a screenshot with them , they are now asking for full report on PDF, should I share it with them? @AritraSaha
@Shubham Yadav @S S V @4uziaul

Yes.
Once you reach out to any lender for CIBIL related issue, they need the CIBIL report to review and proceed. It contains a control number, that is kind of a token to set the "context" of the communication between the lender and CIBIL, and with you too.