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Axis Bank Introduces Mobile OTP – A Game Changer for Secure Banking!

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ajijul_93rahman

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🚀 Axis Bank is rolling out a new security feature – Mobile OTP! 🚀

If you use Axis Internet Banking, you know how important OTPs are for login and transactions. Until now, these OTPs were sent via SMS, but Axis Bank is now introducing Mobile OTP via the Axis Mobile App for a more secure and seamless experience.

What is Axis Mobile OTP?​

Axis Mobile OTP allows users to generate OTPs directly from the Axis Mobile Banking App, eliminating the need to wait for SMS-based OTPs. This is useful when you have network issues or delays in receiving OTP messages.

1738897419834.webp

How to Use Axis Mobile OTP?​

1️⃣ Download the latest version of the Axis Mobile App.
2️⃣ Complete registration within the app to enable Mobile OTP.
3️⃣ When logging in to Internet Banking, select the Mobile OTP option instead of waiting for an SMS.
4️⃣ Generate OTP in the app and enter it for secure authentication.

1738897406790.webp

Benefits of Axis Mobile OTP​

✅ Faster OTP Generation – No waiting for SMS delays.
✅ More Secure – Reduces risk of OTP interception via SIM swap fraud.
✅ Seamless Transactions – Works even when mobile networks are weak.
✅ Robust Authentication – Directly linked to your Axis Bank account.

Coming Soon!​

As per the Axis Bank website, this feature is coming soon, so keep an eye out for updates. You may need to update your Axis Mobile app once the rollout begins.

What do you think?​

🔹 Will this feature improve security and convenience for Axis customers?
🔹 Have you received the update in your Axis Mobile App yet?
🔹 Should more banks implement this feature?

Drop your thoughts below! 👇🔥

View attachment 83025
 
Last edited by a moderator:
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ajijul_93rahman said:
Will this feature improve security and convenience for Axis customers?
🔹 Have you received the update in your Axis Mobile App yet?
🔹 Should more banks implement this feature?
Click to expand...
I don't like this move at all. Apps reside within our phone ecosystem and can be hacked much more easily compared to the sms that will require hacking the telecom which must be impossible given it might become a national threat to defense

I am okay if they allow 3rd party apps to generate the OTP like authenticator apps but not their own app

[bold] It just looks like a pure cost cut measure to me from axis as always they trying to lower the user benefit (security in this case)[/bold]

Hope no other bank follows this and RBI makes it mandatory to adhere to sms verification which is such a good security feature only available in India
 
Upvote 0 Downvote
msankadi said:
I don't like this move at all. Apps reside within our phone ecosystem and can be hacked much more easily compared to the sms that will require hacking the telecom which must be impossible given it might become a national threat to defense

I am okay if they allow 3rd party apps to generate the OTP like authenticator apps but not their own app

[bold] It just looks like a pure cost cut measure to me from axis as always they trying to lower the user benefit (security in this case)[/bold]

Hope no other bank follows this and RBI makes it mandatory to adhere to sms verification which is such a good security feature only available in India
Click to expand...
Exactly. If the phone is compromised, everything is compromised.
 
Upvote 0 Downvote
msankadi said:
I don't like this move at all. Apps reside within our phone ecosystem and can be hacked much more easily compared to the sms that will require hacking the telecom which must be impossible given it might become a national threat to defense
Click to expand...
The app only works after verifying that your sim is present in your phone
Otp inside their app is much more secure than sms because people themselves aren't aware of to how many apps they have given sms permissions to

If you fear about your phone getting hacked then the sms messages are the easiest to get access to as opposed to data from an installed app
 
Upvote 0 Downvote
ajijul_93rahman said:
🚀 Axis Bank is rolling out a new security feature – Mobile OTP! 🚀

If you use Axis Internet Banking, you know how important OTPs are for login and transactions. Until now, these OTPs were sent via SMS, but Axis Bank is now introducing Mobile OTP via the Axis Mobile App for a more secure and seamless experience.

What is Axis Mobile OTP?​

Axis Mobile OTP allows users to generate OTPs directly from the Axis Mobile Banking App, eliminating the need to wait for SMS-based OTPs. This is useful when you have network issues or delays in receiving OTP messages.

View attachment 83028

How to Use Axis Mobile OTP?​

1️⃣ Download the latest version of the Axis Mobile App.
2️⃣ Complete registration within the app to enable Mobile OTP.
3️⃣ When logging in to Internet Banking, select the Mobile OTP option instead of waiting for an SMS.
4️⃣ Generate OTP in the app and enter it for secure authentication.

View attachment 83027

Benefits of Axis Mobile OTP​

✅ Faster OTP Generation – No waiting for SMS delays.
✅ More Secure – Reduces risk of OTP interception via SIM swap fraud.
✅ Seamless Transactions – Works even when mobile networks are weak.
✅ Robust Authentication – Directly linked to your Axis Bank account.

Coming Soon!​

As per the Axis Bank website, this feature is coming soon, so keep an eye out for updates. You may need to update your Axis Mobile app once the rollout begins.

What do you think?​

🔹 Will this feature improve security and convenience for Axis customers?
🔹 Have you received the update in your Axis Mobile App yet?
🔹 Should more banks implement this feature?

Drop your thoughts below! 👇🔥

View attachment 83025
Click to expand...
Much needed

I would appreciate if banks allow people to Authorize transactions using mfa codes, they can only allow mfa feature to be enabled after a bank visit and explaining the customers about the risks associated and make sure it is actually the customer who himself is trying to enable this for his own convenience instead of some scammer convincing him to do so
 
Upvote 1 Downvote
msankadi said:
I don't like this move at all. Apps reside within our phone ecosystem and can be hacked much more easily compared to the sms that will require hacking the telecom which must be impossible given it might become a national threat to defense

I am okay if they allow 3rd party apps to generate the OTP like authenticator apps but not their own app

[bold] It just looks like a pure cost cut measure to me from axis as always they trying to lower the user benefit (security in this case)[/bold]

Hope no other bank follows this and RBI makes it mandatory to adhere to sms verification which is such a good security feature only available in India
Click to expand...
I understand your concern, but SMS OTPs are not as secure as they seem. There are risks like SIM swap fraud, malware, and phishing. With app OTP, only a registered phone with an active SIM can generate OTPs, which adds more security. That said, Axis should give users the option to choose between SMS OTP and app OTP, just like some banks allow authenticator apps.
 
Upvote 0 Downvote
Riva said:
Exactly. If the phone is compromised, everything is compromised.
Click to expand...
Yes, if the phone itself is hacked, then everything is at risk. But in that case, SMS OTP is also not safe because malware can read text messages. A secured app with PIN or fingerprint protection can be safer than SMS OTP, which can be intercepted.
 
Upvote 0 Downvote
rimtesh said:
The app only works after verifying that your sim is present in your phone
Otp inside their app is much more secure than sms because people themselves aren't aware of to how many apps they have given sms permissions to

If you fear about your phone getting hacked then the sms messages are the easiest to get access to as opposed to data from an installed app
Click to expand...
rimtesh said:
The sms otp is received on the same phone sir
Click to expand...
Exactly! Many apps can read SMS messages if given permission, which makes SMS OTPs risky. With app OTP, only the registered device can generate it, making it harder for fraudsters. However, Axis should still give users a choice between SMS and app OTP so that everyone can use what they feel comfortable with.

What do you all think? Should banks allow users to choose their preferred OTP method instead of forcing one?
 
Upvote 0 Downvote
ajijul_93rahman said:
🚀 Axis Bank is rolling out a new security feature – Mobile OTP! 🚀

If you use Axis Internet Banking, you know how important OTPs are for login and transactions. Until now, these OTPs were sent via SMS, but Axis Bank is now introducing Mobile OTP via the Axis Mobile App for a more secure and seamless experience.

What is Axis Mobile OTP?​

Axis Mobile OTP allows users to generate OTPs directly from the Axis Mobile Banking App, eliminating the need to wait for SMS-based OTPs. This is useful when you have network issues or delays in receiving OTP messages.

View attachment 83028

How to Use Axis Mobile OTP?​

1️⃣ Download the latest version of the Axis Mobile App.
2️⃣ Complete registration within the app to enable Mobile OTP.
3️⃣ When logging in to Internet Banking, select the Mobile OTP option instead of waiting for an SMS.
4️⃣ Generate OTP in the app and enter it for secure authentication.

View attachment 83027

Benefits of Axis Mobile OTP​

✅ Faster OTP Generation – No waiting for SMS delays.
✅ More Secure – Reduces risk of OTP interception via SIM swap fraud.
✅ Seamless Transactions – Works even when mobile networks are weak.
✅ Robust Authentication – Directly linked to your Axis Bank account.

Coming Soon!​

As per the Axis Bank website, this feature is coming soon, so keep an eye out for updates. You may need to update your Axis Mobile app once the rollout begins.

What do you think?​

🔹 Will this feature improve security and convenience for Axis customers?
🔹 Have you received the update in your Axis Mobile App yet?
🔹 Should more banks implement this feature?

Drop your thoughts below! 👇🔥

View attachment 83025
Click to expand...
Alhua innovation
Number change option is not there in app , NetBanking or atm
Who goes to branch for number change
 
Upvote 0 Downvote
cardio_guy said:
This is there in other banks also. Like HSBC has a security code generator feature in their app. You can generate the OTP using that and login.
(You need to unlock the phone and the app to enter and generate the OTP - same as Axis)
Click to expand...
Yes, many banks like HSBC already offer similar security code generators in their apps. But in my thread, I was only discussing whether users should have a choice between SMS OTP and in-app OTP. I didn’t say that Axis is making this switch mandatory.

The main question is—should banks allow users to pick their preferred OTP method instead of limiting them to just one?
 
Upvote 0 Downvote
rimtesh said:
Much needed

I would appreciate if banks allow people to Authorize transactions using mfa codes, they can only allow mfa feature to be enabled after a bank visit and explaining the customers about the risks associated and make sure it is actually the customer who himself is trying to enable this for his own convenience instead of some scammer convincing him to do so
Click to expand...
That’s a great idea! Using MFA codes for transactions would make banking more secure. Making customers visit the bank before enabling it would also help, as they can learn about the risks and ensure they are enabling it themselves, not because of a scammer.

Banks should give people more control over security while keeping safety in mind. Having options like SMS OTP, app OTP, and MFA would be a good solution.

Let’s see if banks bring such features in the fut
ure!
 
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Upvote 0 Downvote
Riva said:
Yes, but sim can be deactivate or blocked. Number can be changed at the bank also if needed.
Click to expand...
Yes, a SIM can be deactivated or changed at the bank if needed. But the problem is that scammers can sometimes trick the telecom company into giving them a new SIM with your number.

That’s why SMS OTP is not always the safest option. App OTP is more secure because it only works on the registered phone. But still, banks should give people the choice to use either SMS OTP or app OTP, so they can choose what works best for them.
 
Upvote 0 Downvote
Lordkk said:
Game changer my foot. SBI has this feature for years and almost no one use that.

play.google.com

SBI Secure OTP - Apps on Google Play

OTP generation App for SBI Internet Banking and Yono Lite SBI app users.
play.google.com play.google.com
Click to expand...
I get your point! Just because a feature exists doesn’t mean people will use it. But the difference here is that Axis seems to be pushing this more actively. If they make it the default or remove SMS OTP completely, more users might have to rely on it.

The real question is—should banks force users to switch, or should they give a choice between SMS OTP and app OTP? What do you think?
 
Upvote 0 Downvote
The most secure thing I saw in life was from Reliance Securities which they gave with demat. It was a security key with size of a pen drive and a display screen that use to show 6 digits otp. Worked on a hand watch cell and till now its cell is not dead. But after few years they changed the process to sms otp.

The login behind that security key was at server which was not accessible to outside world used to generate 6 digit number every 60 seconds and key was based on same algo. So whenever we used that security key the number with us and at server matched and we were allowed login. Such things may cost Rs.500 but much more secure than all these systems. And if someone lost it they can ask bank for new one by paying charge.
 
Upvote 0 Downvote
Vasuki said:
Alhua innovation
Number change option is not there in app , NetBanking or atm
Who goes to branch for number change
Click to expand...
Yes, that’s a big issue! If number change isn’t available through the app, net banking, or ATM, then visiting the branch is the only option. But in today’s digital world, who really wants to go to the branch just for that?

Banks should make it easier to update phone numbers. Maybe they can add an option in the app with proper security checks. What do you think?
 
Upvote 0 Downvote
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