Axis Bank rejected application for Neo card without even a KYC or Income Proof!

[CosmicCat]

Yesterday, I applied for the Axis Neo LTF credit card, and today in the morning, I got an SMS that my application is REJECTED — in less than 24 hours!

They didn't even do a Video KYC or ask me to upload my income proof!

Here's a brief information about me:
- I don't have any existing relationship with Axis Bank. Never applied for their cards.
- Self-Employed (Freelance Software Developer) working offshore, so I work from home and don't have any office address.
- I write my business name as my own name.
- CIBIL score is 751. Until last month, it was 759, but it got reduced after I got my Amazon Pay and Tata Neu Infinity HDFC cards last month. I don't know why.
- My CIBIL has just 2 enquiries, one for this month, another one from last month.
- Credit history is of 4 years with no defaults or late payments.

Apparently, Axis Bank doesn't want first-time customers to have LTF cards, because I've read several comments on X from people who applied for the Axis Neo card, and they all got rejected without even a KYC or option to upload income proof or any other sort of verification!

I wouldn't have been so annoyed for the rejection if they had at least rejected it after KYC and income proof verification. But what's the logic behind rejecting it without even a KYC or income verification?

 

[varun__goel_]

They rejected Neo LTF for my father after vkyc, he has 790+ cibil. 15 din tak koi update nhi, PNO ko mail kra to reply aaya ki reject hogya.
Reason:- Not able to able to contact at address provided, provide correct address and phone number🙄🙄

 

[NShah]

They rejected Neo LTF for my father after vkyc, he has 790+ cibil. 15 din tak koi update nhi, PNO ko mail kra to reply aaya ki reject hogya.
Reason:- Not able to able to contact at address provided, provide correct address and phone number🙄🙄

Axis hai wo 🤣🤣
Dena hota hai to 4 se 5 din mein hi approved kar deta hai

 

[Lobogris]

I have seen one "Chhapri" holding credit cards like a deck of playing cards and claiming that he has more than 70 cards.
🤣🤣🤣🤣🤣🤣🤣🤣🤣

Who? Please share!

 

[Lobogris]

How did you get the Flipkart Axis credit card as LTF?

My experience with HDFC was decent, perhaps because I applied it from the Tata Neu app. In August, my Tata Neu Infinity Credit card was approved within 5 minutes without even any income proof (It is my first credit card from HDFC), and they didn't even put any enquiry in my CIBIL report so far. And the card was LTF.

My Savings Max account from HDFC is just over a year old, so I had a good experience with the credit card onboarding with HDFC Bank.

Axis had it LTF for a few months about 18 months ago. Simply applied on their website.

 

[ashsahu]

Neo LTF they don't approve. I'm already holding 2 existing Axis cards so applied for neo ltf via their portal:
1. first day applied it accepted and next day morning, rejection sms sent
2. second day applied it accepted and next day morning, rejection sms sent
3. third day I simply called them on phone and it was issued instantly , even though it's chargeable I thought I will recover FY fees via their 300 cashback

 

[Pack_of_Cards]

Everyone hates rejections.
But its a part of life.😉

Axis bank literally right now:

 

[CosmicCat]

Neo LTF they don't approve. I'm already holding 2 existing Axis cards so applied for neo ltf via their portal:
1. first day applied it accepted and next day morning, rejection sms sent
2. second day applied it accepted and next day morning, rejection sms sent
3. third day I simply called them on phone and it was issued instantly , even though it's chargeable I thought I will recover FY fees via their 300 cashback

I've stopped caring about their cards now. Lately, their merchant card discounts have also become rare.

 

[Pack_of_Cards]

I've stopped caring about their cards now. Lately, their merchant card discounts have also become rare.

Might be they think of themselves as too big and too good to issue cards to common masses since they acquired HNI clients from Citi.

 

[NishantK]

Last month. I don't have any prior relationship with Axis Bank. They rejected my application within 24 hours. I even escalated the case to their leadership team. Somebody from their upper management contacted me from their personal contact number and asked me to send my ITR to her work email. I did, and she call me back the next day stating that my income is less than the eligible income for that card.

Mind that I was applying for their Neo card, which is an entry-level one, and my annual income was much more than ₹4L in the ITR (which is usually the minimum criteria for their most entry-level cards), yet I got rejected.

Fukh A@is Bank! I'm never applying for their cards, neither planning to open savings account with them.

Can u please tell me how to contact the higher levels. ?.. m having the same problem too

 

[CosmicCat]

Can u please tell me how to contact the higher levels. ?.. m having the same problem too

Don't bother. They won't change their mind even if you meet with their MD in person.

 

[bing1309]

Can u please tell me how to contact the higher levels. ?.. m having the same problem too

Go offline method with income proof documents submit it will be granted

 

[NishantK]

Go offline method with income proof documents submit it will be granted

Agent just comes to my home...applies online on my phone..then takes out his tab..uses the application number to enter some data...takes my payslip with him to branch..and next day application is rejected

 

[bing1309]

Agent just comes to my home...applies online on my phone..then takes out his tab..uses the application number to enter some data...takes my payslip with him to branch..and next day application is rejected

documentation not uploaded, check and see with the team, also conditions matter, and immediate rejections happen due to no income doc uploaded its a major issue in cc of axis, if you have axis acc its more easy if monthly credit and debit happens for 6 months automatically peko offers comes and cc team can check and issue one