Axis Card is still showing active in CIBIL report

[H2O]

I just need a small suggestion. I requested for my Myzone card to be closed in October last year, and it was closed in the same month. However, it's still showing as active in my CIBIL report. When I reached out to Axis Bank, they told me that my card had a .30 excess amount and that's why it's showing as active. They asked me to wait for another 5 days for the correction. My question is, should I approach the RBI bank ombudsman to complain about this.?

 

[Aniket]

Received calls from the home branch requesting a letter for case closure.
Unsure of next steps. 😆 😆

Why? Have you received compensation?

Why to close case without any resolution?

 

[H2O]

Why? Have you received compensation?

Why to close case without any resolution?

No compensation yet, I am not even sure if they have updated the card closure status to Cibil.
As the RM knows me and is from my home branch, calling me directly if they can close the case.

 

[Tarun239]

No compensation yet, I am not even sure if they have updated the card closure status to Cibil.
As the RM knows me and is from my home branch, calling me directly if they can close the case.

Has your card been finally closed in cibil? I closed my magnus card in February, but it is still not closed in cibil. Kindly guide how to approach this. I received confirmation mail from axis regarding closure yet not reflecting in cibil.