Axis cust id mobile number link issue

[Shubham330]

I had saving account mapped to x mobile number which was closed in 2020.

In 2023 i Procured 1 axis credit cards which mapped to y number as i closed x in 2021.

In 2024 i got offer to apply for additional credit card. But when I tried to apply axis was sending otp to x number. So i reached out to pno their they asked me to get number updated agains customer id.
I submitted the form to nearest branch and they updated the mobile number.

Today i opened salary account with axis and got it mapped to same Customer id with y mobile number. In axis app/internet Banking everywhere number y is mentioned.

But when I try to perform any operation such as add payee or modify Transaction limit it sending otp to x number again

I dropped mail to pno again with screenshot and also posted on x.com waiting for axis reply/call .

Anyone faced this issue? Suggestions to solve this will be very helpful

 

[TechnoFi]

I had saving account mapped to x mobile number which was closed in 2020.

In 2023 i Procured 1 axis credit cards which mapped to y number as i closed x in 2021.

In 2024 i got offer to apply for additional credit card. But when I tried to apply axis was sending otp to x number. So i reached out to pno their they asked me to get number updated agains customer id.
I submitted the form to nearest branch and they updated the mobile number.

Today i opened salary account with axis and got it mapped to same Customer id with y mobile number. In axis app/internet Banking everywhere number y is mentioned.

But when I try to perform any operation such as add payee or modify Transaction limit it sending otp to x number again

I dropped mail to pno again with screenshot and also posted on x.com waiting for axis reply/call .

Anyone faced this issue? Suggestions to solve this will be very helpful

You have to sit in front of their system along with bank executive. There are many fields in their system which require manual updating of 'y' mobile number.
l also faced similar problem in union bank of india. Also updated 'y' number against customer id online but still faced problems then followed above mentioned route, now all problems are gone. My otp is coming on 'y' mobile number.