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Axis Magnus Application status issue

vigneshn92

TF Buzz
Applied for a Magnus CC via salary slip on the 12th of april. Same day executive came and collected documents (2 months salary slips and aadhaar verification). Got a message from Axis that application has been received and final result will be provided within 72 hours. Same night, there was a cibil hit, so must have been axis only.
Since then there seems to be no movement at all. Also, don't see the application in the CC status tracker portal. It just says no details found. Called customer care as well, they don't seem to have a clue.
Anything that can be done ? Already have a FK axis card with 2.5L Credit limit and also salary is higher than required min limit.
 
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I applied axis ace credit card yesterday and got message to do vkyc .
I am unable to do vkyc.
Also bank is asking for application Id to look upon the matter , but I have not received application I'd also .
Need assistance.
 
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