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axis not crediting miles

Since last 9th jul when axis reversed few points, they are not crediting any new points in miles account. Any specific reasons
Receive message from Axis Bank
Due to a technical issue, the credit of eligible Axis Bank EDGE REWARD Points has been on hold since 11-07-24. The points will be credited to your account by 15-08-24. We apologise for any inconvenience caused.
 
Not known for proper reconciliation (of points), a conciliatory SMS from Axis itself seems like another system bug.
They have put bucket segregation in place this time. I think this could be a reason for the delay. Even a week before they told us that they would fix the issue by 15th Aug.
 
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