Bad experience with Amex

[yaswanth458]

I've had an American Express credit card since 2017, and after the Magnus disaster, I applied for an amex travel card on August 21, 2023, and completed vkyc on the same day.
I've been receiving emails on a daily basis since then (see screenshot), but no one has contacted me.

I called customer service several times, and they confirmed that there was an issue with the document I shared, and I needed to resubmit it. CC stated that someone would contact me and provide me with a link to upload documents again. The catch is that I haven't received any links to upload documents since then.

I have escalated to their manager escalations, nodal officer, and all possible email IDs available on the internet; however, no response has been received.

The only option I have left is to increase the RBI Obsumdum. Never imagined Amex would surprise me like this.

 

[D₹V]

Let's wait for their response.

 

[ADITYA1904]

I've had an American Express credit card since 2017, and after the Magnus disaster, I applied for an amex travel card on August 21, 2023, and completed vkyc on the same day.
I've been receiving emails on a daily basis since then (see screenshot), but no one has contacted me.

I called customer service several times, and they confirmed that there was an issue with the document I shared, and I needed to resubmit it. CC stated that someone would contact me and provide me with a link to upload documents again. The catch is that I haven't received any links to upload documents since then.

I have escalated to their manager escalations, nodal officer, and all possible email IDs available on the internet; however, no response has been received.

The only option I have left is to increase the RBI Obsumdum. Never imagined Amex would surprise me like this.

View attachment 30454

View attachment 30458

Onetime please speak to @BestBanker once…he might help you…

 

[akshayhs]

Obsumdum

Ombudsman* looks like @D₹V got fired from his gramar police duties 😁

 

[D₹V]

Ombudsman* looks like @D₹V got fired from his gramar police duties 😁

Hahah, eagle 🦅 eye 👀.

You did it better.

 

[madanc7]

Exactly the same thing is happening with me right now.. I completed the kyc but everyday for the past week or so I am getting mails asking me to complete the kyc. Spoke to customer care multiple times but no use whatsoever.

 

[plastikman]

Hahah, eagle 🦅 eye 👀.

You did it better.

Eagle / hawk ? 😝

 

[yaswanth458]

Onetime please speak to @BestBanker once…he might help you…

Thank you, messaged him personally.

 

[madanc7]

Thank you, messaged him personally.

Let us know if you get any solution for this

 

[jainsuk]

Frankly I belive Amex application and approval process has become adhoc. I have stopped wasting my time with them and moved on

 

[sgoyal9]

Maybe these guys are being bombarded with applications?

Not a good look nonetheless. I had a bad experience with them as well when I had applied for my very first credit card some 9-10 years ago.

I dropped it after 1-2 tries, not sure if it is even worth the hassle.

 

[mrmoney]

Don't worry, you will get a call. For me I saw that email for 2 days but I was sure I shared correct docs and got approved.

 

[yaswanth458]

Don't worry, you will get a call. For me I saw that email for 2 days but I was sure I shared correct docs and got approved.

It's been more than a month bro

 

[djaz]

Surprising to see this kind of negligence from AMEX, I have been using Amex for many years and always I felt their customer service is superior to the other cards.

 

[jainsuk]

Surprising to see this kind of negligence from AMEX, I have been using Amex for many years and always I felt their customer service is superior to the other cards.

Maybe once you are a customer. During application process their responses are bordering obnoxious.

 

[yaswanth458]

After 45 days, the application was rejected and assigned to a local agent. This person came to my house, collected documents, and processed my application. The card arrived in three days.
I lost my referral bonuses.