Bandhan Bank - NPCI and RBI guidelines violation

I had opened a savings account in Bandhan Bank (Rs 5000 AMB). I had opened it just to keep extra money there and to link it to my stockbroker. I opened it only after seeing on the NPCI website that it supports Aadhaar-OTP UPI registration. However, I was unable to register using the said method. It displayed an error that my Aadhaar number was not linked to my savings account. I am not willing to request a debit card as it will be of no use.

I complained the same to their Level 1 customer care.
They informed me that Aadhaar-OTP UPI registration is not available in Bandhan Bank.

I complained the same to their Principal Nodal Officer (PNO)
I mentioned that the facility is available as per the NPCI website. I also mentioned the RBI Master Directions, para 14 (d) of which states, "Banks shall not force a customer to avail debit card facility and shall not link issuance of debit card to availment of any other facility from the bank."
However, I did not receive any reply.

Finally, I escalated the matter to the RBI Ombudsman.
The PNO responded stating that the facility will be available from 31.08.2024 (tentatively).

The RBI Ombudsman has sought comments from me before closing the complaint. This is the first time something like this has happened to me though.

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Update (05-Sep-2024)

W

Post in thread 'Bandhan Bank - NPCI and RBI guidelines violation'

Sep 5, 2024

So how do u use account?

What happened to ur complaint at Ombudsman?

The account can be used by logging into net banking and mobile banking. IMPS, NEFT, and RTGS are available without a debit card.

RBI Ombudsman has closed the complaint using the same solution as Bandhan Bank.
(see attachment)

• White_Fox

 

[White_Fox]

Yes how do u plan to contest w/o proof?

Don't know yet. Check the thread.

AUSFB - Credit card misselling by the branch employee​

W

Thread 'AUSFB - Credit card misselling by the branch employee'

Sep 5, 2024

I have a zero balance account in AU Small Finance Bank (AUSFB). I use it as an emergency fund account.

I received a call from a branch employee on 01-July-2024 offering me a pre-approved credit card, AU Altura. He had assured me over the call that it is a lifetime free (LTF) credit card with no charges. I applied for the card through him.
The card was approved on 01-Aug-2024 (after one month) and I received the card on 02-Aug-2024. However, in the joining letter it showed both joining and annual charges of Rs 199+GST.

I immediately filed a...

• White_Fox
• au small finance bank cheating credit card misselling rbi ombudsman
• Replies: 10
• Forum: Banking Complaint

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[praful47]

Very wierd answer since all this checking of co applicant is done before giving sanction letter.

What clause RBI OMBUDSMAN APPLIED.

Loan rejected due to Co - applicant low cibil .
Clause I don't remember.