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BOB Branch Employees Misbehaving & Denying Legitimate Account Closure – What Can I Do?

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IDontThinkSo said:
Police dont file FIR easily either. They will do anything, even threaten the victim just to make sure the FIR is not registered.

Even for bigger cases, many people have to approach magistrate to make sure the police files the FIR.
Click to expand...
they did this to governor in Tamil Nadu, imagine that. Refused to file FIR for the issue reported directly by Governor. Such is work of police, and same goes for PSBs
 
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quino said:
this method I've tried & tested with PSU banks (BoB, Union, Canara, UCO)
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Banks do not misbehave, people do.
BM you encounters might be good in handling things and might took cognizance, but not all BM do.

Such issues are not small, because this might be happening to a lot of people and unless people complain, they will never learn.

Do you think BM is not already aware of what goes in the branch daily or how the colleagues behave?
The best thing BM do "handle" things as BM also have to live with the people around.
Branch employees might be misbehaving since long and may continue to do this for far longer unless people are aware of what a simple complain can help with.

Complaining to higher management may also sometimes not work, but in a slight chance they might show a strong hand to the branch employees to behave properly and conveys the message.
 
ok, i didn't intend for this to turn into a political discussion. the police FIR was a bad analogy.
IDontThinkSo said:
BM you encounters might be good in handling things and might took cognizance, but not all BM do.
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again, im not saying the BM will solve the issue for sure. that's why i gave escalation matrix. all i said was to get the complaint acknowledged from BM. it has a strong standing in the legal system, to follow the escalation matrix.
 
I recently had an extremely unpleasant and unjust experience at Bank of Baroda (BoB) – Suri Branch, Birbhum, while trying to close my PMJDY savings account and open a BOB Super Savings Account with a platinum RuPay card.


Issues Faced at the Bank​


On 06/03/2025, when I visited the branch for my request, the staff denied service, provided misinformation, and refused to give a written response to my legitimate queries. The key issues were:


  1. False Information About Account Closure – They falsely claimed that closing my existing PMJDY account would permanently prevent me from opening a new one. This is not an RBI policy and was clearly an attempt to mislead.
  2. Passbook Demand Without Legal Basis – The staff insisted that a passbook was mandatory for closing the account and even suggested I file a police complaint for a missing passbook. This is completely wrong as per banking norms.
  3. Denial of Written Confirmation – When I asked for a written statement with an official stamp, the staff outright refused, showing a lack of procedural transparency.
  4. Recorded Evidence – Given the blatant misconduct, I recorded the conversation for my own reference.

Violent Reaction from Bank Employee & Police Involvement​


When I returned to the branch the next day (07/03/2025) with a written complaint seeking acknowledgment, the situation took a shocking turn:


  • A bank employee overheard that I had recorded evidence of their misconduct the previous day.
  • He snatched my phone forcefully and called the police instead of addressing my complaint.
  • that employee personally threatened me and also told me that it is crime to record any video without their consent even if they gonna misbehave or provide absurd service.
  • The police arrived and detained both me and my friend—who did absolutely nothing—without any investigation.
  • This all happened in front of the branch manager, who was a female, yet she did nothing to intervene.
  • We were taken to the police station without any proper justification and had to pay a lawyer ₹1500 to get released.

Seeking Advice – Best Course of Action?​


I now want to take strong legal action against both Bank of Baroda’s misconduct and the police’s unlawful handling of the case. Given my situation, what is the best legal and regulatory course of action?

please help me as i do not have any connection of good lawyers by myself.
 
Share the story on twitter.
Tag bank of boroda handle and wb police handle.
Also make a complaint in the Bank of Boroda grievance team seeking misconduct of employees.

Thats the least you have to do.

Ps: I may be wrong. But have you behaved properly in the 1st day? Bcz Police generally won't take that action with just a phone call from a bank employee. So have you done everything in the right way?
 
Is dere any fir filed by bob. If no den police cant detain u. In any case u can't take any action on police. Bt for bob u can file a complaint at rbio n seek compensation including wht u paid for lawyer.
 
Sahil_07 said:
Share the story on twitter.
Tag bank of boroda handle and wb police handle.
Also make a complaint in the Bank of Boroda grievance team seeking misconduct of employees.

Thats the least you have to do.

Ps: I may be wrong. But have you behaved properly in the 1st day? Bcz Police generally won't take that action with just a phone call from a bank employee. So have you done everything in the right way?
Click to expand...
i did not used any cursed word or misbehaved to them. i just seeked the answers from them in written that is what i did and today they did this. about about the police thing they did not even checked any footage or take any consent from other's customer of those branch.
 
itsme.sumit said:
I recently had an extremely unpleasant and unjust experience at Bank of Baroda (BoB) – Suri Branch, Birbhum, while trying to close my PMJDY savings account and open a BOB Super Savings Account with a platinum RuPay card.


Issues Faced at the Bank​


On 06/03/2025, when I visited the branch for my request, the staff denied service, provided misinformation, and refused to give a written response to my legitimate queries. The key issues were:


  1. False Information About Account Closure – They falsely claimed that closing my existing PMJDY account would permanently prevent me from opening a new one. This is not an RBI policy and was clearly an attempt to mislead.
  2. Passbook Demand Without Legal Basis – The staff insisted that a passbook was mandatory for closing the account and even suggested I file a police complaint for a missing passbook. This is completely wrong as per banking norms.
  3. Denial of Written Confirmation – When I asked for a written statement with an official stamp, the staff outright refused, showing a lack of procedural transparency.
  4. Recorded Evidence – Given the blatant misconduct, I recorded the conversation for my own reference.

Violent Reaction from Bank Employee & Police Involvement​


When I returned to the branch the next day (07/03/2025) with a written complaint seeking acknowledgment, the situation took a shocking turn:


  • A bank employee overheard that I had recorded evidence of their misconduct the previous day.
  • He snatched my phone forcefully and called the police instead of addressing my complaint.
  • that employee personally threatened me and also told me that it is crime to record any video without their consent even if they gonna misbehave or provide absurd service.
  • The police arrived and detained both me and my friend—who did absolutely nothing—without any investigation.
  • This all happened in front of the branch manager, who was a female, yet she did nothing to intervene.
  • We were taken to the police station without any proper justification and had to pay a lawyer ₹1500 to get released.

Seeking Advice – Best Course of Action?​


I now want to take strong legal action against both Bank of Baroda’s misconduct and the police’s unlawful handling of the case. Given my situation, what is the best legal and regulatory course of action?

please help me as i do not have any connection of good lawyers by myself.
Click to expand...
WB police doing their work as usual. 🌚
 
itsme.sumit said:
i did not used any cursed word or misbehaved to them. i just seeked the answers from them in written that is what i did and today they did this. about about the police thing they did not even checked any footage or take any consent from other's customer of those branch.
Click to expand...
Then share those stories in twitter.
Tag all the official handle.
Also make a complaint in RBI Ombudsman & Bank of Boroda Grievance team.
 
itsme.sumit said:
I recently had an extremely unpleasant and unjust experience at Bank of Baroda (BoB) – Suri Branch, Birbhum, while trying to close my PMJDY savings account and open a BOB Super Savings Account with a platinum RuPay card.


Issues Faced at the Bank​


On 06/03/2025, when I visited the branch for my request, the staff denied service, provided misinformation, and refused to give a written response to my legitimate queries. The key issues were:


  1. False Information About Account Closure – They falsely claimed that closing my existing PMJDY account would permanently prevent me from opening a new one. This is not an RBI policy and was clearly an attempt to mislead.
  2. Passbook Demand Without Legal Basis – The staff insisted that a passbook was mandatory for closing the account and even suggested I file a police complaint for a missing passbook. This is completely wrong as per banking norms.
  3. Denial of Written Confirmation – When I asked for a written statement with an official stamp, the staff outright refused, showing a lack of procedural transparency.
  4. Recorded Evidence – Given the blatant misconduct, I recorded the conversation for my own reference.

Violent Reaction from Bank Employee & Police Involvement​


When I returned to the branch the next day (07/03/2025) with a written complaint seeking acknowledgment, the situation took a shocking turn:


  • A bank employee overheard that I had recorded evidence of their misconduct the previous day.
  • He snatched my phone forcefully and called the police instead of addressing my complaint.
  • that employee personally threatened me and also told me that it is crime to record any video without their consent even if they gonna misbehave or provide absurd service.
  • The police arrived and detained both me and my friend—who did absolutely nothing—without any investigation.
  • This all happened in front of the branch manager, who was a female, yet she did nothing to intervene.
  • We were taken to the police station without any proper justification and had to pay a lawyer ₹1500 to get released.

Seeking Advice – Best Course of Action?​


I now want to take strong legal action against both Bank of Baroda’s misconduct and the police’s unlawful handling of the case. Given my situation, what is the best legal and regulatory course of action?

please help me as i do not have any connection of good lawyers by myself.
Click to expand...
As far as I'm aware, nobody will consider these kinds of cases. I might be mistaken.

Also did you post same thing before?
 
itsme.sumit said:
i did not used any cursed word or misbehaved to them. i just seeked the answers from them in written that is what i did and today they did this. about about the police thing they did not even checked any footage or take any consent from other's customer of those branch.
Click to expand...
U shud hv nt recorded. Dont try to fight with police. U ll end up in more trouble. Forget dat. Take action against bank. If u know many ppl who hv relation wid dat branch den file multiple complain from dere end. Against employees n bm. They will come to u dont worry
 
drvirag said:
U shud hv nt recorded. Dont try to fight with police. U ll end up in more trouble. Forget dat. Take action against bank. If u know many ppl who hv relation wid dat branch den file multiple complain from dere end. Against employees n bm. They will come to u dont worry
Click to expand...
no brother i am not fighting with the police staff as i know this is what they usually do.
 
Bro think practically. Which bank gives written answers to our queries with seal?
Better not to go against police but Tag that BOB people in facebook, X, and in all social media with proofs...
 
msd07 said:
Bro think practically. Which bank gives written answers to our queries with seal?
Better not to go against police but Tag that BOB people in facebook, X, and in all social media with proofs...
Click to expand...
yesterday someone in my previous post adviced for the same nd it sounds logical to me as i can not send RBIO or bank's email address those video footages but can send then a scanned copy of that kinda acknoledgement.
 
Which bob branch in Kolkata???
Is the branch nearby your home??
You can't do anything with the police but surely a protest can be organised to transfer the rude employee of bob branch from your local branch
 
Tamal said:
Which bob branch in Kolkata???
Is the branch nearby your home??
You can't do anything with the police but surely a protest can be organised to transfer the rude employee of bob branch from your local branch
Click to expand...
it is not in kolkata it is located within birbhum district which is around 300km away from kolkata.
no that branch is not nearby my home. it is around 20km away from my home.
 
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