1. They promise to give ltf and provide paid card
2. Support team won't listen while discussing your problem, they cut your phone. Personally faced this.
3. Mail channel till escalation, they never reply themselves until you follow up multiple time.
4. And you know bob bank staff, so you'll be handicapped if you have any issue.
So you'll have only 2 options
Live with whatever issue you have with the card or close it.