BOB Premier Credit Card charges mentioned in letter and email

[sriteja]

Hi, I have applied for BOB Premier credit card on 2nd Mar seeing the LTF offer. Even at the time of applying, it was showing LTF. But my card is approved and also I received the card on 20th Mar. But on the letter that I received with the card, there were annual charges of Rs. 750 mentioned on it, and there is no sign of LTF on the letter. After reading some threads here, I have mailed crm@bobfinancial.com requesting confirmation on the LTF on 25th Mar, I have received reply today saying that the card is not LTF and fee is applicable on the card.


Actually I don't like the pay charges on this card as I don't intend to use it much, just for the offers. Also I have set pin on the card, but haven't done any transaction till now. So what should I do now?

1. Should I request them to close the card, or will it get closed automatically if I don't do any transaction?
2. Or Should I ask / demand them to provide LTF?

 

[Patil007]

Hi, I have applied for BOB Premier credit card on 2nd Mar seeing the LTF offer. Even at the time of applying, it was showing LTF. But my card is approved and also I received the card on 20th Mar. But on the letter that I received with the card, there were annual charges of Rs. 750 mentioned on it, and there is no sign of LTF on the letter. After reading some threads here, I have mailed crm@bobfinancial.com requesting confirmation on the LTF on 25th Mar, I have received reply today saying that the card is not LTF and fee is applicable on the card.
View attachment 12691

Actually I don't like the pay charges on this card as I don't intend to use it much, just for the offers. Also I have set pin on the card, but haven't done any transaction till now. So what should I do now?

1. Should I request them to close the card, or will it get closed automatically if I don't do any transaction?
2. Or Should I ask / demand them to provide LTF?

First do steps 2, if not LTF then

Request them to close the card.

 

[Patil007]

Hi, I have applied for BOB Premier credit card on 2nd Mar seeing the LTF offer. Even at the time of applying, it was showing LTF. But my card is approved and also I received the card on 20th Mar. But on the letter that I received with the card, there were annual charges of Rs. 750 mentioned on it, and there is no sign of LTF on the letter. After reading some threads here, I have mailed crm@bobfinancial.com requesting confirmation on the LTF on 25th Mar, I have received reply today saying that the card is not LTF and fee is applicable on the card.
View attachment 12691

Actually I don't like the pay charges on this card as I don't intend to use it much, just for the offers. Also I have set pin on the card, but haven't done any transaction till now. So what should I do now?

1. Should I request them to close the card, or will it get closed automatically if I don't do any transaction?
2. Or Should I ask / demand them to provide LTF?

Hi, I have applied for BOB Premier credit card on 2nd Mar seeing the LTF offer. Even at the time of applying, it was showing LTF. But my card is approved and also I received the card on 20th Mar. But on the letter that I received with the card, there were annual charges of Rs. 750 mentioned on it, and there is no sign of LTF on the letter. After reading some threads here, I have mailed crm@bobfinancial.com requesting confirmation on the LTF on 25th Mar, I have received reply today saying that the card is not LTF and fee is applicable on the card.
View attachment 12691

Actually I don't like the pay charges on this card as I don't intend to use it much, just for the offers. Also I have set pin on the card, but haven't done any transaction till now. So what should I do now?

1. Should I request them to close the card, or will it get closed automatically if I don't do any transaction?
2. Or Should I ask / demand them to provide LTF?

We have also applied card, no response yet.

on eSign page it was showing charge, this is scary 😟.

lets see what happens to us 😅

 

[Walter White]

Send them a mail confirming LTF. They haven't updated it on eSign or the letter (typical public sector bank thing). Most likely it will be LTF. Use it once you get the confirmation.

 

[Manoj Pant]

@Patil007 @Walter White @guptaarun_2005 BOB replied with this mail regarding LTF query. what does this means Unconditional LTF or spend based LTF? Can I activate my card now?

 

[Walter White]

@Patil007 @Walter White @guptaarun_2005 BOB replied with this mail regarding LTF query. what does this means Unconditional LTF or spend based LTF? Can I activate my card now?

Yes. Btw, it is Unconditional LTF.

 

[Patil007]

@Patil007 @Walter White @guptaarun_2005 BOB replied with this mail regarding LTF query. what does this means Unconditional LTF or spend based LTF? Can I activate my card now?

It is LTF.

other charges are late fee n all, so no worries

 

[sriteja]

No worries, mail to customer care. when I BOB Premier credit card applied. I was also shown the charge. But till now no charge has been deducted from me. It's been 4 months.

@guptaarun_2005 I have mailed to Customer care, they replied that it is a chargeable, attached the image in the above comment. I am confused whether to keep the card or not actually.

 

[sriteja]

@Patil007 @Walter White @guptaarun_2005 BOB replied with this mail regarding LTF query. what does this means Unconditional LTF or spend based LTF? Can I activate my card now?

Congrats! BTW When did you apply for the card?

 

[sriteja]

Currently mailed them to convert the card LTF. Will see what will they reply. Also is there any option to talk to BoB customer care over call? Tried their customer care numbers 1800-103-1006 / 1800-225-100, but they don't have any option to talk to the agent.

Anyone knows any way to talk to BoB customer care over call?

 

[Manoj Pant]

Congrats! BTW When did you apply for the card?

Thnx bro...I applied online on 18th March & approved on 25th.

 

[sriteja]

Try 0120 469 1798

Thanks! but no one is answering on this number. Tried multiple times

 

[sriteja]

Ok, so I yesterday mailed them to convert the card to LTF, and got this reply today.


So, I think the CC person who replied before might have mistaken and hope this new LTF confirmation mail is final.

Is there any way to check ourselves whether the card has any charges or not? Or just wait till a month / year to see no charges deducted?

 

[rockyBalboa]

@Patil007 @Walter White @guptaarun_2005 BOB replied with this mail regarding LTF query. what does this means Unconditional LTF or spend based LTF? Can I activate my card now?

After how many days of sending them email, you recieved this reply from BOB?
Which email address you sent it to?
I have sent them email asking them ti confirm LTF status 5 days ago and still have not received any reply.

 

[Manoj Pant]

After how many days of sending them email, you recieved this reply from BOB?
Which email address you sent it to?
I have sent them email asking them ti confirm LTF status 5 days ago and still have not received any reply.

My card approved on 25 th March...same day I mailed at crm@bobfinancial.com and got this reply on 27th.

 

[Walter White]

@guptaarun_2005 I have mailed to Customer care, they replied that it is a chargeable, attached the image in the above comment. I am confused whether to keep the card or not actually.

Mail to escalations@bobfinancial.com and pno@bobfinancial.com. Tell them that it was showing as LTF. Take any LTF screenshot from this platform and attach that as well stating this is what it was showing on the website.

 

[rockyBalboa]

My card approved on 25 th March...same day I mailed at crm@bobfinancial.com and got this reply on 27th.

Same address i sent email too. But no reply yet.

 

[Manoj Pant]

Same address i sent email too. But no reply yet.

BOB customer care officers worst and very rude...I called 3 times regarding dispatch details of my recently approved card...but they are giving same excuse that you can call after card delivery, most ch**ya customer care officials among all banks.

 

[DarkKnight]

Thnx bro...I applied online on 18th March & approved on 25th.

That Fast!!! Do you hold BOB savings A/c? ur IPV for both office & home done?

 

[Manoj Pant]

That Fast!!! Do you hold BOB savings A/c? ur IPV for both office & home done?

yes bro holding saving account with them from last 10yrs but never maintained balance more than 5K in it. No call or IPV (Office/Home) during whole process.