BoB Snapdeal CC Reward Points Not Credited

[Chitra007]

My BoB Snapdeal CC statement was generated today, and I observed that reward points were earned for this month. They are all showing as redeemed, but there is no reward point redemption from my side. Also, there is one UPI transaction for which reward points are not credited.



Reward points not credited for a transaction:



BoBcard support is pathetic, they have no clue about this topic apart from frequently disconnecting the call.

 

[ravi0101]

it's just rs.8 😉and you are so stressed you seem to be panicking a lot

 

[Chitra007]

it's just rs.8 😉and you are so stressed you seem to be panicking a lot

Thanks for easing my worry. What about UPI transaction on which I didn't get reward points?

 

[ravi0101]

Thanks for easing my worry. What about UPI transaction on which I didn't get reward points?

There might be some technical issue from their side. Reward points were redeemed in my statement too, but nothing was adjusted in the card statement.They will make adjustments in an upcoming statement. if not, later raise a complaint for the same

 

[Strange]

Reward points not credited for a transaction:

This MCC might be excluded for cashback.

 

[Strange]

today

Wait for 2 or 3 days, and it will automatically be redeemed to your card account. You can check it in the BOB Card app.

 

[TechnoFi]

My BoB Snapdeal CC statement was generated today, and I observed that reward points were earned for this month. They are all showing as redeemed, but there is no reward point redemption from my side. Also, there is one UPI transaction for which reward points are not credited.

View attachment 72542

Reward points not credited for a transaction:

View attachment 72543

BoBcard support is pathetic, they have no clue about this topic apart from frequently disconnecting the call.

Personalized/non-merchant upi transactions are not eligible for reward points.

 

[gajju141]

My BOB Snapdeal card was billed 3 days back and did not receive any points for flipkart grocery and jiomart which were previously considered in online shopping and eligible for 10x points but now 0 points.

Similarly offline spend on VMart is also 0 points, confirmed with bob customer care email and they are saying it is as per MCC codes.

While I got some rewards for NPS transaction which comes under government category. Previous it was also in 10x but now I got around 6x.

They have listed suparmarket in exclusion and departmental spends in 10x.

https://media.bobcard.co.in/media/er1bgwnc/revision-in-tariff-of-charges-product-features-wef-15th-july-2024.pdf

 

[Chitra007]

My BOB Snapdeal card was billed 3 days back and did not receive any points for flipkart grocery and jiomart which were previously considered in online shopping and eligible for 10x points but now 0 points.

Similarly offline spend on VMart is also 0 points, confirmed with bob customer care email and they are saying it is as per MCC codes.

While I got some rewards for NPS transaction which comes under government category. Previous it was also in 10x but now I got around 6x.

They have listed suparmarket in exclusion and departmental spends in 10x.

https://media.bobcard.co.in/media/er1bgwnc/revision-in-tariff-of-charges-product-features-wef-15th-july-2024.pdf

Did you raise any concerns with BOBCARD?

 

[gajju141]

Did you raise any concerns with BOBCARD?

Yes, and asked for MCC code and all which they provided with the T&C mentioned above

 

[sousnake]

Is anyone still using bob snapdeal & getting correct reward points on UPI.
In my last statement I didn't got any points for bunch of transacions, looks like their exclusion list is large.
Thinking of closing this card as of now.

 

[adhirgggg]

Is anyone still using bob snapdeal & getting correct reward points on UPI.
In my last statement I didn't got any points for bunch of transacions, looks like their exclusion list is large.
Thinking of closing this card as of now.

Yes, same issue. I thought it was a technical glitch and reward points were not showing in BOBCARD app. But now statement is generated and no reward points mentioned there. Will stop using it for UPI payments.

 

[sathish593]

Yes, same issue. I thought it was a technical glitch and reward points were not showing in BOBCARD app. But now statement is generated and no reward points mentioned there. Will stop using it for UPI payments.

same here, no reward point received for the upi transaction made after 21st march i made nearly 100 upi payments at different shops..

 

[sousnake]

same here, no reward point received for the upi transaction made after 21st march i made nearly 100 upi payments at different shops..

Yes because the exclusion list is long.
General categories are excluded like Grocery/Supermarket/Fast food/convenience

No point in using this card now.
Better use kiwi or neu infinity.

 

[Chitra007]

same here, no reward point received for the upi transaction made after 21st march i made nearly 100 upi payments at different shops..

same here, no reward points received. When I asked about reward points on past transactions, they are giving silly explanations like reward points are credited due to a technical glitch and now everything is resolved.

Please help me on how to escalate this matter with RBI.

 

[sousnake]

same here, no reward points received. When I asked about reward points on past transactions, they are giving silly explanations like reward points are credited due to a technical glitch and now everything is resolved.

Please help me on how to escalate this matter with RBI.

ok.. with me the problem was that transaction were from excluded categories which they have a long list. So I am closing the card.
But yeah you can try to raising complaint to RBI.

 

[adhirgggg]

ok.. with me the problem was that transaction were from excluded categories which they have a long list. So I am closing the card.
But yeah you can try to raising complaint to RBI.

The reward points are credited now. I had emailed customer support and they said it was due to a technical glitch

 

[sousnake]

The reward points are credited now. I had emailed customer support and they said it was due to a technical glitch

For me already got reply from bob cc that transaction are from excluded categories.
Can anyone else check?
@Chitra007 @sathish593