Actually their grievance portal was shit when I complaint. I did not get any response for a long time. Better you complaint to PNO and RBIO.Yes I will try with another branch at a bit distance from my location actually. I'm living in a small town so there aren't many branches available here.
Also this pathetic management even for a secured card is intolerable. They took 1.5 hr and now called me today again to
Yes can be so, I've lodged a complaint against the branch on their grievance redressal portal. I will visit another branch by next month