CKYC sms from Axis bank (Doubt Cleared)

[asm07]

Hi,
Recently I contacted Axis Bank support on twitter regarding there CIBIL score check website was showing "System Error" issue. They created a service request. I don't have any banking relationship with Axis, neither bank account nor credit card. Yesterday I received this sms "Awareness message, your CKYC id is linked to customer id". My question is what is this customer id when I don't have any relation with them? Ckyc number is correct. I saw a few posts on community about ckyc being fetched for various reasons but being linked to a non-existent customer id is a new for me. I asked them on twitter as well and they are looking into it. What can it be?

Edit - So it turned out because of a closed BNPL relationship with axis bank through freecharge. I had a freecharge pay later account during college, used it 2-3 times just for some cashback and then never used it. It was closed 2-3 years ago. Now they linked the customer id associated with that to CKYC after so many years, they said "it's as per RBI guidelines". Still their sms service says my number is not registered with them, neither I have any customer id, weird. Anyway, I got my doubts cleared.

 

[Chhota Bheem]

Maybe someone linked your mobile number to their account.

Because recently Axis mapped CKYC to Customer ID for all account holders.

 

[asm07]

There's an sms service of axis to get customer id in reply, I send a sms from same number and got reply this number is not registered with us.

 

[ujjwal2024]

axis is so weird

 

[asm07]

Maybe someone linked your mobile number to their account.

Because recently Axis mapped CKYC to Customer ID for all account holders.

I had a freecharge pay later account which was closed 2-3 years back. I forgot axis was the partner. Hence they said it's done as per rbi guidelines. Still their SMS service says my mobile number is not registered, neither the customer id mentioned in the SMS is valid but somehow our relationship exists/existed once 😅