On September 19, 2023, I reached out to Kotak Mahindra Bank regarding an issue with my CIBIL report. The problem is they reported their head office address instead of my communication address.
Receiving a systematic or bot reply on September 23, 2023, I was directed to contact CIBIL and raise a dispute. Despite promptly raising a dispute through the CIBIL app, my case was closed, with the advice to contact the bank to update personal details. After numerous follow-ups with the Kotak team, I finally let the matter go.
However, on the @TechnoFino community page, I saw I could get compensation for this issue.
Taking action once again on January 25, I emailed Kotak Mahindra Bank, this time with a warning that I would escalate the matter to the RBI Banking Ombudsman. Responding on January 30, they instructed me to raise a dispute and share the dispute ID along with a fresh CIBIL report. Following their instructions diligently, I waited patiently until they finally rectified the issue by February 15. Subsequently, I requested compensation, and they denied.
On April 20, I escalated the matter by filing a complaint against them with the RBI, providing all relevant screenshots as evidence. After a few days, I received a response stating that my issue had already been resolved, and I was ineligible for compensation. However, I refrained from responding as my RBI complaint was still pending.
Then, out of the blue, today, I received a message indicating a details mismatch along with a service request number. Contacting customer service, I got to know that I had indeed been awarded compensation. Though the amount may not be high, but its a clear victory in my battle against them.
with this money
