Complaint against Uber for charging Rs 2 for credit card validation and not refunding

[Gabbar.Singh]

I am writing to bring to your attention a complaint against Uber for charging Rs 2 for credit card validation and not refunding it as promised. I believe it is important to share this experience with fellow community members so that we can all be aware of such practices and take necessary precautions.

Recently, I used Uber to book a ride and was charged Rs 2 for credit card validation. The Uber app mentioned that this amount would be refunded within a few days. However, even after several weeks, I did not receive the refund. I contacted Uber customer support multiple times but received no resolution.

I am disappointed with Uber's lack of transparency and accountability in this matter. It is unacceptable for a company to charge customers for a service and not follow through on their promise to refund the amount.
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Dear Uber Team,

I am writing to express my disappointment with the way my refund was handled. While I appreciate the Rs 2 refund, it is unacceptable that it took so much effort and frustration to receive it.

Furthermore, I am deeply troubled by the fact that you did not refund the validation charges on your own. It is disheartening to see a company that I once trusted resort to corrupt practices.

I urge you to reconsider your policies and prioritize transparency and honesty in your business practices. Your customers deserve better.

Sincerely,
XXXXXXXXXXX

 

[insight]

Single person 2 rs. Nope.

But all of us pooled together and call this out as fraud and then its Worth. For ALL the people Uber is swindling.

 

[thanix]

Jitna time and effort yaha lagaoge usse better continue with your work.
This is actually pennies which shouldn't matter to anyone.
Raising a complaint for this just makes you look like a clown

I have to use Uber for my office travel using corporate card. Same story. No refund of Rs. 2. And it comes as a line item in my office expense system which needs to be accounted.

The company is stickler to the rules and I have to add a declaration to that effect and may get flagged in audit.

After all this drama, Uber has now reversed after 3 months. Now it is showing credit balance in my corporate card 😔

Good that people fought now Uber has reversed the same in my magnus as well 👍

 

[akshayhs]

Facing the same issue on my AirTel Axis credit card but with Swiggy.

 

[Deleted member 11974]

I have to use Uber for my office travel using corporate card. Same story. No refund of Rs. 2. And it comes as a line item in my office expense system which needs to be accounted.

The company is stickler to the rules and I have to add a declaration to that effect and may get flagged in audit.

After all this drama, Uber has now reversed after 3 months. Now it is showing credit balance in my corporate card 😔

Good that people fought now Uber has reversed the same in my magnus as well 👍

I didn't even fight
I just forgot that there was even a charge and out of sudden I saw a reversal

 

[thanix]

I didn't even fight
I just forgot that there was even a charge and out of sudden I saw a reversal

He he, not you as I know you are not worried about 2 INR.

Even I didn't fought but wasted my time in office for 2Rs.

I thanked those noble souls who took up the cause and got the reversal for all.

 

[blacktiger]

the time,effort and probably resources you will put in to get back those 2 rs would be more than 2 rs.This is called being penny wise pound foolish.
Also the price difference between the start price and end price being charged gets resolved immediately by talking with customer case,this is the case with rapido.
and as far as card tokenization is concerned,uber re-emburses the 2 rs as shared in the ss by me.
but i couldnt care less even if they didnt re emburse it to me because my time and resources are way much more than worth those 2 rs

bro the time you put in debating against 2rs might be worth more than 2rs.

 

[RadioactiveTabela]

Can someone explain what is the need of this 2 rupee verification to begin with? Why can't Uber verify my card when I pay much more than 2 rupees for the first Uber ride billed to that card?

 

[ltf4ever]

Can someone explain what is the need of this 2 rupee verification to begin with? Why can't Uber verify my card when I pay much more than 2 rupees for the first Uber ride billed to that card?

becoz customers can take trips costing 1000s of rupees by entering fake/expired card credentials and AFTER the trip, Uber will realise that the card does not exist.
so Uber makes sure that the card exists and is active BEFORE the trip.

 

[Gabbar.Singh]

Jitna time and effort yaha lagaoge usse better continue with your work.
This is actually pennies which shouldn't matter to anyone.
Raising a complaint for this just makes you look like a clown

Your comments are unjustified and unnecessary. I don't mind investing even substantial amounts to address such matters to make this world a better place to live. This is my job, and I find it fulfilling.

If you truly believed in your own philosophy, you wouldn't have wasted your time making these unwarranted and uncalled-for comments on my post, which you consider stupid!

 

[Gabbar.Singh]

there is something known as cost benefit analysis.
what are you putting in and in turn what benefit are you reaping
you leave that 2 bucks and focus on something more productive which will make more than those 2 bucks

I am well aware of the cost-benefit analysis. I understand that there are advantages and disadvantages to every decision, but in this case, the advantages are much greater. That is the main argument of this post, as you can see.

 

[rahulsethi]

there is something known as cost benefit analysis.
what are you putting in and in turn what benefit are you reaping
you leave that 2 bucks and focus on something more productive which will make more than those 2 bucks

Scope of benefit here is public good. A penny each from a million still amounts to a scam of one million. Food for thought. No organization should be let to go away with such malpractices.

 

[Deleted member 11974]

Scope of benefit here is public good. A penny each from a million still amounts to a scam of one million. Food for thought. No organization should be let to go away with such malpractices.

there is no scam ,
please refer the ss shared
uber sends the charge late probably a month or so

 

[Deleted member 11974]

Your comments are unjustified and unnecessary. I don't mind investing even substantial amounts to address such matters to make this world a better place to live. This is my job, and I find it fulfilling.

If you truly believed in your own philosophy, you wouldn't have wasted your time making these unwarranted and uncalled-for comments on my post, which you consider stupid!

fair enough , i wish you the best
why do i care
spend your time as you wish

 

[RadioactiveTabela]

becoz customers can take trips costing 1000s of rupees by entering fake/expired card credentials and AFTER the trip, Uber will realise that the card does not exist.
so Uber makes sure that the card exists and is active BEFORE the trip.

Why not just ask me to prepay for the whole first ride?

Or do what Ola does: I must authorised the transaction after the ride starts but before it ends. If I forget to pay, it changes payment mode to cash and asks the driver to collect cash from me.

 

[Deleted member 11974]

Why not just ask me to prepay for the whole first ride?

Or do what Ola does: I must authorised the transaction after the ride starts but before it ends. If I forget to pay, it changes payment mode to cash and asks the driver to collect cash from me.

because the ride fare can change if there is another route taken or traffic tarrif is there
rapido is better in this case as you have the option of simpl
which auto deducts money from your pay later

 

[ltf4ever]

Why not just ask me to prepay for the whole first ride?

Or do what Ola does: I must authorised the transaction after the ride starts but before it ends. If I forget to pay, it changes payment mode to cash and asks the driver to collect cash from me.

in addition to what xywow said above about the route change, these companies avoid 'cash' as much as possible because then they have to run behind drivers to get their money. in online mode, the control is with the company about when they distribute their money to drivers (that's a major problems that drivers face hence many cancellations coming in nowadays from drivers if payment mode is 'online'). and what if the customer doesn't have cash in case he forgot to Authorize the payment before the ride ends?

and that's one of the reasons why drivers are more happy with ola than Uber (at least in my city).

having said that, it's not only with cab companies...even other apps ask you to spend 1 or 2 rupees for adding your card. it's a common practice unless they find an efficient way to verify the active status of the card.

 

[AritraSaha]

in addition to what xywow said above about the route change, these companies avoid 'cash' as much as possible because then they have to run behind drivers to get their money. in online mode, the control is with the company about when they distribute their money to drivers (that's a major problems that drivers face hence many cancellations coming in nowadays from drivers if payment mode is 'online'). and what if the customer doesn't have cash in case he forgot to Authorize the payment before the ride ends?

and that's one of the reasons why drivers are more happy with ola than Uber (at least in my city).

having said that, it's not only with cab companies...even other apps ask you to spend 1 or 2 rupees for adding your card. it's a common practice unless they find an efficient way to verify the active status of the card.

Uber is pretty unethical company. Treat their driver like shit. Not good for the customer.

I think they should have gave back those ₹2. Like other companies do. But they don't. Cus they know mostly people who are availing the services will not fight for ₹2.

 

[Deleted member 11974]

Uber is pretty unethical company. Treat their driver like shit. Not good for the customer.

I think they should have gave back those ₹2. Like other companies do. But they don't. Cus they know mostly people who are availing the services will not fight for ₹2.

they have given back the 2rs is what i amtrying to tell.
they are just very slow

 

[Deleted member 11974]

another alternative for poeple who dont want to be stuck in this situation is buy uber gift cards and load it into your wallet

 

[thanix]

I think we are talking about multiple things.

1. If you want to add a card directly without a trip, it needs penny drop method to validate the card. This is a very common method and most companies reverse the transaction immediately. Uber does it very late after two months.

2. While requesting a trip, if you enter a card, it is just trip payment. Earlier you just need to book a ride and at the end, card is automatically swiped. This is how it works in USA. Uber is all about experience of seamless app experience when it started.

3. It has gone to dogs because of greed of them as well our smart Alecs called drivers and customers. RBI mandated OTP verification for Indian vendors and Uber has to register in India for cab business. So one has to authorise the card after the trip.

4. Earlier they will just show you outstanding payment and need to clear or add it to next trip to book subsequent trip. Now they changed it. You first need to authorise the payment and it is swiped. If it is normal trip, it ends well. If there are deviation, you need a additional payment from the app before next trip.

Less said between on the relationship between companies and drivers. Forget about the seamless experience, I will be counting on my stars if I can get a cab without failing in the driver interviews 😂