CRED Escalation matrix Email ID

[fcmaTanveer]

Dear All,

on 21st January evening Sunday 7:21 PM i have made a education Fee Payment on Cred Platform through my ICICI Amazon Pay Credit Card. Same shown Successful on 2:02 AM on 22nd January.

The Account i paid was ending with xxxxx1409, but the account it deposited is showing on Cred App as xxxxx0409, i have only mentioned account details of the beneficiary as the Mobile No. & IFSC Code of Beneficiary was Optional.

Now CRED claim that the IFSC in which amount got credit is UCBA0002913 which is in Karnataka, i contacted the branch manager of said branch and he confirmed that in his branch no such transaction took place, also i got confirmation from the Bank of my Beneficiary i.e. UCBA0001883 which is in Jaipur, both the banks has confirmed that there is No transaction

amounting to Rs. 75000 with UTR No. YESB40228825943, Now CRED is not giving the details of the Recipient, without which we can't trace the money. I can not dispute the transaction as payment was initiated by CRED to wrong recipient or god knows the transaction is failed.

i have contacted CRED CC multiple times through out the day but they are not able to give the bank details. request TF Community to help me to get the escalation email id and of Kunal Shah. @TechnoFino request you to Help it is 75000. i have already done a complaint in cyber Cell.

 

[Mruseless]

Dear All,

on 21st January evening Sunday 7:21 PM i have made a education Fee Payment on Cred Platform through my ICICI Amazon Pay Credit Card. Same shown Successful on 2:02 AM on 22nd January.

The Account i paid was ending with xxxxx1409, but the account it deposited is showing on Cred App as xxxxx0409, i have only mentioned account details of the beneficiary as the Mobile No. & IFSC Code of Beneficiary was Optional.

Now CRED claim that the IFSC in which amount got credit is UCBA0002913 which is in Karnataka, i contacted the branch manager of said branch and he confirmed that in his branch no such transaction took place, also i got confirmation from the Bank of my Beneficiary i.e. UCBA0001883 which is in Jaipur, both the banks has confirmed that there is No transaction

amounting to Rs. 75000 with UTR No. YESB40228825943, Now CRED is not giving the details of the Recipient, without which we can't trace the money. I can not dispute the transaction as payment was initiated by CRED to wrong recipient or god knows the transaction is failed.

i have contacted CRED CC multiple times through out the day but they are not able to give the bank details. request TF Community to help me to get the escalation email id and of Kunal Shah. @TechnoFino request you to Help it is 75000. i have already done a complaint in cyber Cell.

Raise a complaint with RBI ombudsman and icici bank also

 

[Yugi]

Call ICICI customer care and raise a chargeback request, give all the proofs like credit card statement, bank statement that I was not credited when asked. They will reverse the money if CRED fails to so.

 

[fcmaTanveer]

RBI Ombudsman comes into picture after 30 days, and ICICI Bank can dispute the Transaction between ICICI and CRED App which was fairly processed, transaction in dispute is which was initiated by CRED to wrong beneficiary or it is not paid yet god knows

 

[Yugi]

Raise a complaint with RBI ombudsman and icici bank also

How can RBI help in this, it was not even ICICI bank's mistake. It is CRED which has messed up. Pulling up RBI card doesn't help, infact he will just loose time instead of getting resolution.

 

[Mruseless]

Soo it's cred mistake and I think cred is under RBI, RBI can guide and also pressurized cred to correct it's mistake and solve it on priority

 

[Yugi]

Soo it's cred mistake and I think cred is under RBI, RBI can guide and also pressurized cred to correct it's mistake and solve it on priority

Nope CRED doesn't come under RBI.

List of Entities which RBI covers: RBIO_English_Portal.pdf

 

[Deleted member 11974]

go on axis banks website you can raise complaints for cred

 

[HumorSimpson]

An year ago, I had a similar experience with CRED. I paid some CC bill (~1Lakh)and failed. Money got deducted and not refunded.
The app is of no help to resolve the issue. I can't mail them or call them as they didn't had any contact. After few days some mail came to share my bank statement and some guy who said he is CS told me they didn't receive money to refund me.
Parallely this is what I did
Posted the complaint on their every web presence. i.e.,
Tagged the ceos, chief architect on Linkedin, rated down and ranted on GMaps etc.
Later they refunded saying on trust basis in about a month. It means they couldn't get the trail of my money and still refunded.

I wonder how the money rotators gamble with all the new apps there.

 

[Deleted member 19066]

I had internal Email Id but don't know it's working or not

 

[zenchill]

Dear All,

on 21st January evening Sunday 7:21 PM i have made a education Fee Payment on Cred Platform through my ICICI Amazon Pay Credit Card. Same shown Successful on 2:02 AM on 22nd January.

The Account i paid was ending with xxxxx1409, but the account it deposited is showing on Cred App as xxxxx0409, i have only mentioned account details of the beneficiary as the Mobile No. & IFSC Code of Beneficiary was Optional.

Now CRED claim that the IFSC in which amount got credit is UCBA0002913 which is in Karnataka, i contacted the branch manager of said branch and he confirmed that in his branch no such transaction took place, also i got confirmation from the Bank of my Beneficiary i.e. UCBA0001883 which is in Jaipur, both the banks has confirmed that there is No transaction

amounting to Rs. 75000 with UTR No. YESB40228825943, Now CRED is not giving the details of the Recipient, without which we can't trace the money. I can not dispute the transaction as payment was initiated by CRED to wrong recipient or god knows the transaction is failed.

i have contacted CRED CC multiple times through out the day but they are not able to give the bank details. request TF Community to help me to get the escalation email id and of Kunal Shah. @TechnoFino request you to Help it is 75000. i have already done a complaint in cyber Cell.

any updates on this?

 

[ccdc]

why you didn't input ifsc code???

 

[moneyMaker]

Nope CRED doesn't come under RBI.

List of Entities which RBI covers: RBIO_English_Portal.pdf

Duur rhneka CRED se.

Duur rhneka.

 

[moneyMaker]

Later they refunded saying on trust basis in about a month. It means they couldn't get the trail of my money and still refunded.

O M G