www.hdfcbank.com
Page 20.
Reward Points will also not accrue on transactions for Rent, Wallet Load, EMI, Fuel, Government (on Consumer Retail cards) and Education (on Business Retail cards).
Few notes:
- If your case mentioned in that document, then reversal can happen.
- If not, and they unnecessarily without informing deducting points, sent mail for explanation and also do share above pdf if that is their mistake.
- If they mention reason as 'that post you mentioned', then ask for same in MITC document for proof rather response in mail.
- If everything in your favour, collect all mails where they didn't provide proper explanation, and above MITC document not mentioned your scenario, and if it completes 30 days, open complaint with Ombudsman along compensation.
Check once, its been a very long time that I took anything on EMI except loans. so, not upto date with EMI conditions but as mentioned, availed 10% and 5% and didn't see any reversal (without EMI).
And also, only SBI follows this reversal and none of the other banks, afaik. APay,fk directly limit the access when purchasing throuh amzn, fk but not any reversals.