keraleeyan
TF Buzz
I have two cards, axis iocl card and magnus.
I had the lOCL card first , so I had the customer ID (that I prompted via sms ) through which I could manage my card.
Later when I got my magnus, i registered again using the customer ID for magnus and was working well.
In short, I had separate logins for each cards.
Two days before, I was not able to login to my magnus card portal and it said my customer id has been suspended.
When I signed in to my IOCL card portal , my magnus card was mapped there but IOCL card was missing.
I talked to agents, called customer care and finally visited the branch. The people I talked to were not able to identify the issue. Finally one executive told that I need to cancel one ID and keep one active. I signed a form where it gave consent to close one ID and keep one active.
Now the working ID has also been suspended
Those who had this issue and got it resolved, kindly give some details that I can share with the bank personnel to pinpoint and resolve the issue
I had the lOCL card first , so I had the customer ID (that I prompted via sms ) through which I could manage my card.
Later when I got my magnus, i registered again using the customer ID for magnus and was working well.
In short, I had separate logins for each cards.
Two days before, I was not able to login to my magnus card portal and it said my customer id has been suspended.
When I signed in to my IOCL card portal , my magnus card was mapped there but IOCL card was missing.
I talked to agents, called customer care and finally visited the branch. The people I talked to were not able to identify the issue. Finally one executive told that I need to cancel one ID and keep one active. I signed a form where it gave consent to close one ID and keep one active.
Now the working ID has also been suspended
Those who had this issue and got it resolved, kindly give some details that I can share with the bank personnel to pinpoint and resolve the issue