Diners Club Privilege Card - Long Bumpy ride and unexpected ending.

[abhicc]

Long thread

I was looking for a HDFC LTF card when it was announced that Flipkart bbd will offer cashback on HDFC card.

Checked my eligibility on official portal, was not eligible for any LTF card, so decided not to continue with my application.

Few days later recieved a call from unknown number asking whether I was looking for HDFC card and why didn't I continue my application.
After knowing that I was looking for LTF card, He enquired about my Profession and Salary and said that I am eligible for DC Privilege Card LTF and Millennia LTF. I decided to go for DC LTF.

He asked for my documents like salary slip, pan card & photo over WhatsApp. I was sceptical at first but then he explained that he will be going through offline application, also mentioned to share him Masked Aadhar so that it can't be misused ( I believe that document can be misused whether you share a photocopy or soft copy) and told me whenever I recieve any call regarding HDFC card I have to mention that I have submitted my documents physically.

I recieved a call few days later who seemed like a person living nearby my locality to confirm my address details.

Then I recieved a call from someone who seemed like HDFC Bank employee. He reconfirmed my details and said that he is moving my application for further verification.

7 days later I recieved a call for physical verification who took my photo in front of my house.

A few days after that I recieved a link for my Vkyc. I completed VKYc and recieved sms for successful completeion.

But few days later I again recieved a call from someone who wanted to my physical KYC by aadhar biometric authentication. Somehow my fingerprint didn't match and that verification failed. He said that since VKYC was complete, there was no need for physical KYC, but somehow he had my name in the list. He said he will come later to redo biometric authentication, if I don't recieve confirmation.

I was tracking my credit card application status meanwhile and all this time it was showing "INPROCES".

After a week I sent an email to customer care requesting to know my exact status of application. After a week I recieved an email stating that HDFC won't be able to process my application further as there was some incomplete details in my application and asked me to send some 3-4 documents via post to Chennai office. I asked whether I can email it but they refused.

I then sent a mail requesting them to close and reject my application.

But 2 weeks after that I recieved SMS with link to setup pin for my HDFC card and received an email that my application was approved.

 

[akshayhs]

Long thread

I was looking for a HDFC LTF card when it was announced that Flipkart bbd will offer cashback on HDFC card.

Checked my eligibility on official portal, was not eligible for any LTF card, so decided not to continue with my application.

Few days later recieved a call from unknown number asking whether I was looking for HDFC card and why didn't I continue my application.
After knowing that I was looking for LTF card, He enquired about my Profession and Salary and said that I am eligible for DC Privilege Card LTF and Millennia LTF. I decided to go for DC LTF.

He asked for my documents like salary slip, pan card & photo over WhatsApp. I was sceptical at first but then he explained that he will be going through offline application, also mentioned to share him Masked Aadhar so that it can't be misused ( I believe that document can be misused whether you share a photocopy or soft copy) and told me whenever I recieve any call regarding HDFC card I have to mention that I have submitted my documents physically.

I recieved a call few days later who seemed like a person living nearby my locality to confirm my address details.

Then I recieved a call from someone who seemed like HDFC Bank employee. He reconfirmed my details and said that he is moving my application for further verification.

7 days later I recieved a call for physical verification who took my photo in front of my house.

A few days after that I recieved a link for my Vkyc. I completed VKYc and recieved sms for successful completeion.

But few days later I again recieved a call from someone who wanted to my physical KYC by aadhar biometric authentication. Somehow my fingerprint didn't match and that verification failed. He said that since VKYC was complete, there was no need for physical KYC, but somehow he had my name in the list. He said he will come later to redo biometric authentication, if I don't recieve confirmation.

I was tracking my credit card application status meanwhile and all this time it was showing "INPROCES".

After a week I sent an email to customer care requesting to know my exact status of application. After a week I recieved an email stating that HDFC won't be able to process my application further as there was some incomplete details in my application and asked me to send some 3-4 documents via post to Chennai office. I asked whether I can email it but they refused.

I then sent a mail requesting them to close and reject my application.

But 2 weeks after that I recieved SMS with link to setup pin for my HDFC card and received an email that my application was approved.

You tell HDFC something they weren't ready to acecpt. They do something that you weren't expecting. This is just how things work with HDFC.

 

[vine]

I didn't read the whole thing.
But looks like similar thing happened with me.
Applied for Tata Neu Infinity FYF in app. After a few days, VKYC done successfully. Then complete radio silence.
After 2 weeks, when I emailed grievance redressal, they asked to send PHYSICAL DOCS IN COURIER, not in email, to their legendary Chennai office.
I said #@&*% NO.
Later received a message that my request is in progress. I didn't care anymore.
After a couple of more weeks got sms that the request is cancelled/something like that.

 

[abhicc]

I didn't read the whole thing.
But looks like similar thing happened with me.
Applied for Tata Neu Infinity FYF in app. After a few days, VKYC done successfully. Then complete radio silence.
After 2 weeks, when I emailed grievance redressal, they asked to send PHYSICAL DOCS IN COURIER, not in email, to their legendary Chennai office.
I said #@&*% NO.
Later received a message that my request is in progress. I didn't care anymore.
After a couple of more weeks got sms that the request is cancelled/something like that.

In your case request was cancelled, in my case it was approved

 

[SonyTom]

Long thread

I was looking for a HDFC LTF card when it was announced that Flipkart bbd will offer cashback on HDFC card.

Checked my eligibility on official portal, was not eligible for any LTF card, so decided not to continue with my application.

Few days later recieved a call from unknown number asking whether I was looking for HDFC card and why didn't I continue my application.
After knowing that I was looking for LTF card, He enquired about my Profession and Salary and said that I am eligible for DC Privilege Card LTF and Millennia LTF. I decided to go for DC LTF.

He asked for my documents like salary slip, pan card & photo over WhatsApp. I was sceptical at first but then he explained that he will be going through offline application, also mentioned to share him Masked Aadhar so that it can't be misused ( I believe that document can be misused whether you share a photocopy or soft copy) and told me whenever I recieve any call regarding HDFC card I have to mention that I have submitted my documents physically.

I recieved a call few days later who seemed like a person living nearby my locality to confirm my address details.

Then I recieved a call from someone who seemed like HDFC Bank employee. He reconfirmed my details and said that he is moving my application for further verification.

7 days later I recieved a call for physical verification who took my photo in front of my house.

A few days after that I recieved a link for my Vkyc. I completed VKYc and recieved sms for successful completeion.

But few days later I again recieved a call from someone who wanted to my physical KYC by aadhar biometric authentication. Somehow my fingerprint didn't match and that verification failed. He said that since VKYC was complete, there was no need for physical KYC, but somehow he had my name in the list. He said he will come later to redo biometric authentication, if I don't recieve confirmation.

I was tracking my credit card application status meanwhile and all this time it was showing "INPROCES".

After a week I sent an email to customer care requesting to know my exact status of application. After a week I recieved an email stating that HDFC won't be able to process my application further as there was some incomplete details in my application and asked me to send some 3-4 documents via post to Chennai office. I asked whether I can email it but they refused.

I then sent a mail requesting them to close and reject my application.

But 2 weeks after that I recieved SMS with link to setup pin for my HDFC card and received an email that my application was approved.

Was a very risky move giving your details over whatsapp especially to an agent about whom you knew nothing. Even if for an LTF card, I would not advise it.

 

[RAMESH BABU N]

In your case request was cancelled, in my case it was approved

Probably, that day, that Chennai guy must have had a mug of hot coffee n also a bucket of hot sambar.