I recently got an Amex card, and each time I call customer care, I find it a bit intimidating. The staff are so polite, I find it difficult to keep up to the level of politeness (hence the feeling of intimidation). I don't have have this problem with the customer care of any other banking/finance/ecommerce service provider. Does anyone else have the same problem?
Explanatory notes:
1) English is my mother-tongue (the only language I can communicate in relatively well)
2) For work purposes, I interact on a daily basis with the same set of people in a different country who say please and thank you for everything, multiple times during the day. So, I'm relatively fine with the whole ultra-politeness thing. But Amex CS take it to another level.
3) The gender of the Amex staff responding doesn't matter. They all behave the same way
What has been your experience?
Explanatory notes:
1) English is my mother-tongue (the only language I can communicate in relatively well)
2) For work purposes, I interact on a daily basis with the same set of people in a different country who say please and thank you for everything, multiple times during the day. So, I'm relatively fine with the whole ultra-politeness thing. But Amex CS take it to another level.
3) The gender of the Amex staff responding doesn't matter. They all behave the same way
What has been your experience?