Double Forex fee charged on refund by merchant

[aridcumin]

My friend lives in US and I had ordered a iPhone on Apple US website and paid using my Amazon Pay ICICI credit card.

Due to some damages the item could not be delivered and the merchant processed the refund.

I was hopefully that i would get refund of my Forex fees also since it was the merchant who cancelled it, but that was not the case when i looked at my statement, and i get charged Forex fees for refund as well. This is a ~8.5% loss for nothing.

Called the customer support and they said they cant waive off, should i take it up with RBI?

Has anyone had similar experiences?

Also please contribute if any Credit card who don't do this so that people can be aware. I read some comments that AMEX and HDFC refund the Forex fees.

 

[nishank]

Same had happened on me with Axis Bank and I had to bear the loss

 

[aridcumin]

Same had happened on me with Axis Bank and I had to bear the loss

such a shame this, its one thing to not refund the forex, but charging double pains a lot. did you cancel your order or merchant cancelled it? i have seen some people saying that this will only happen if we initiate the cancellation and not when merchant initiate the cancellation.

 

[nishank]

I did cancel the booking as I realised that I used wrong axis card. With 10 mins I cancelled but still charged double surcharge