Axis Magnus Edge Reward points in Negative

[ambrewz]

I noticed that my Axis Magnus Edge Reward points all of sudden have gone in Negative, right now they are at -144 Points
I had transfered aound 54300 points couple of weeks ago for Hotel booking and had around 1750+ point left but yesterday stream of SMSs came and made my final tally negative (-144).
I have complained about it to their customer care and was assured that by CCare that their technical team is looking into it and will get it sorted out soon.
Now my question has it happend with anyone else and any idea how soon does it get sorted out.
How can Points go in NEGATIVE ???

 

[Harry1]

Well that's not how it works. I had -41K balance when I had OG Magnus and IOCL rupay cards. Closed both the cards without any hassle. Unfortunately Citi Rewards hot converted to Axis Rewards and the ER balance is still the same. I don't want to close the Rewards card as it has handsome limit of 10L.

When did u close them? The rules came recently only.

 

[Avatar Aang]

When did u close them? The rules came recently only.

Magnus In April and IOCL in May.