• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

Escalation Matrix for HDFC Bank CC

Apply For Lifetime Free IDFC First Credit Card
R

rishav05

TF Buzz
Hello everyone, I applied for a DCB card under the Alumni route but was denied. The person handling the DCB relationship in Pune is not responding. Can you please help me get the escalation matrix so I can raise it to the higher authority to get the resolution?
 
Apply For LTF AU LIT Credit Card
Sort by date Sort by votes
rishav05 said:
Hello everyone, I applied for a DCB card under the Alumni route but was denied. The person handling the DCB relationship in Pune is not responding. Can you please help me get the escalation matrix so I can raise it to the higher authority to get the resolution?
Click to expand...
grievance.redressalcc@hdfcbank.com
priorityredressal.creditcards@hdfcbank.com

but if your request was denied because of failing to meet income eligibility criteria, even these escalations won't help you much.
 
Upvote 0 Downvote
ltf4ever said:
grievance.redressalcc@hdfcbank.com
priorityredressal.creditcards@hdfcbank.com

but if your request was denied because of failing to meet income eligibility criteria, even these escalations won't help you much.
Click to expand...
They didn't share the reason.

We wish to inform you that your application reference number XXXX has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit bureau reports and document verifications). We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank.
 
Upvote 0 Downvote
How to follow this

L1: customerservices.cards@hdfcbank.com
L2: escalation.cc@hdfcbank.com
L3: Grievance.Redressalcc@hdfcbank.com
L4: PriorityRedressal.CreditCards@hdfcbank.com

Suppose i request L1 to convert card from paid to LTF and if denied should i forward same mail to L2, L3 and so on OR do i have to draft some different convincing narration every time for each of L2, L3 and L4.

I feel if request is refused at L1 most likely L2 and so on will follow the same, unless ingredients of the mail changes.

Hope my query is clear, please enlight.
 
Apply For LTF HDFC Swiggy Credit Card
Upvote 0 Downvote
hedgehog2122 said:
How to follow this

L1: customerservices.cards@hdfcbank.com
L2: escalation.cc@hdfcbank.com
L3: Grievance.Redressalcc@hdfcbank.com
L4: PriorityRedressal.CreditCards@hdfcbank.com

Suppose i request L1 to convert card from paid to LTF and if denied should i forward same mail to L2, L3 and so on OR do i have to draft some different convincing narration every time for each of L2, L3 and L4.

I feel if request is refused at L1 most likely L2 and so on will follow the same, unless ingredients of the mail changes.

Hope my query is clear, please enlight.
Click to expand...
I sent the same mail to L4 they convert my millennia cc to ltf
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

VigneshG
ICICI Fastag Escalation Matrix
Replies
0
Views
37
VigneshG
VigneshG
M
  • Question Question
Swiggy Escalation Matrix
Replies
7
Views
2K
metal_heart
M
fcmaTanveer
  • Question Question
CRED Escalation matrix Email ID
Replies
13
Views
1K
moneyMaker
moneyMaker
N
  • Question Question
Hdfc home loan escalation matrix
Replies
3
Views
1K
neelkumar
N
xfactcc
Please provide email escalation matrix for ICICI Bank
2
Replies
22
Views
10K
xfactcc
xfactcc
Back
Top