Eterna FitPassPro Membership issue

[souvikdey2002]

Dear Eterna Holders,

I'm facing an issue while activating the FitpassPro Membership given on my Eterna Card.
I received the card on last Friday but till now I'm facing the same issue.
While I'm giving input with the same Mobile number which is registered with BoB but it doesn't take unfortunately & returning the below mentioned error.
Did anybody faced the same kind of issue while activating this?

 

[souvikdey2002]

Dear Eterna Holders,

I'm facing an issue while activating the FitpassPro Membership given on my Eterna Card.
I received the card on last Friday but till now I'm facing the same issue.
While I'm giving input with the same Mobile number which is registered with BoB but it doesn't take unfortunately & returning the below mentioned error.
Did anybody faced the same kind of issue while activating this?
View attachment 1083

Nobody replied me.

@TechnoFino can you please comment.

 

[AllSeeker]

Have you tried contacting Bobcards? This seems to be technical issue.

Shouldn't really happen as long as its a same numbered device.

 

[souvikdey2002]

Have you tried contacting Bobcards? This seems to be technical issue.

Shouldn't really happen as long as its a same numbered device.

Escalated to multiple times to their highest level of Escalation.
Really fed up with them.

 

[AllSeeker]

Escalated to multiple times to their highest level of Escalation.
Really fed up with them.

Yeah, Bob customer service is probably bottom of the ladder. Got no other ideas brother.

 

[Souvik]

I always knew it would be really difficult to get through these nationalized banks, when there is a tricky problem. As no matter how good the website looks, or the offers are down under you know that they are still those old and trusted perennial laggards.

I never think of a relationship with these intentional underperformers and the learning from your case @souvikdey2002 has strengthened my belief even further.

Your multiple escalations have not yielded any benefit due to the fact that they are clueless about the problem, this is just not their forte. It would not be an understatement to say that they even don't care.

A crow dressed as a peacock would not dance in rain.

 

[ashwinkashwink is verified member.]

All OK problem solved?

 

[souvikdey2002]

I always knew it would be really difficult to get through these nationalized banks, when there is a tricky problem. As no matter how good the website looks, or the offers are down under you know that they are still those old and trusted perennial laggards.

I never think of a relationship with these intentional underperformers and the learning from your case @souvikdey2002 has strengthened my belief even further.

Your multiple escalations have not yielded any benefit due to the fact that they are clueless about the problem, this is just not their forte. It would not be an understatement to say that they even don't care.

A crow dressed as a peacock would not dance in rain.

The matter of fact is if anything of this sort happens with any of the private banks, they are also even clueless why it happened.
For example, my Amazon Prime Membership for Axis Bank Select Credit Card didn't automatically come & I raised the issue on October last week.

For first 2 month they were completely clueless & didn't find anything rather than beating around the bush. Then on the 3rd month after an escalation made to their PNO they found that there was some reversal happened on my card from amazon & nobody, literally nobody were able to convey me this during the whole period. Later they compensated me with 7500 reward points which is equivalent to an amazon voucher.

So what's on your take on this??

If I understood well, nobody from banks does the algorithm or design the algorithm which runs behind every offer being made to us. Therefore, the front runners are always clueless regardless of their entity. All they can do is to raise a Ticket to the backend team, now it depends on the severity of the issue, how long it will take to resolve.

If this is something related to rewards points & vouchers then they don't take it seriously.
If something related to fraud happens then it is taken on priority & some actions happens.

 

[Souvik]

The matter of fact is if anything of this sort happens with any of the private banks, they are also even clueless why it happened.
For example, my Amazon Prime Membership for Axis Bank Select Credit Card didn't automatically come & I raised the issue on October last week.

For first 2 month they were completely clueless & didn't find anything rather than beating around the bush. Then on the 3rd month after an escalation made to their PNO they found that there was some reversal happened on my card from amazon & nobody, literally nobody were able to convey me this during the whole period. Later they compensated me with 7500 reward points which is equivalent to an amazon voucher.

So what's on your take on this??

If I understood well, nobody from banks does the algorithm or design the algorithm which runs behind every offer being made to us. Therefore, the front runners are always clueless regardless of their entity. All they can do is to raise a Ticket to the backend team, now it depends on the severity of the issue, how long it will take to resolve.

If this is something related to rewards points & vouchers then they don't take it seriously.
If something related to fraud happens then it is taken on priority & some actions happens.

Youre right it can happen in case of private entities too. But the infra and resources in the private entities are much better than the ones in these PSB's, hence chances of lapses are lesser.

Moreover in terms of serving people the private entities are much more prudent that the public ones. However all of this depends on individual experiences. Unfortunately my experience in all PSB's are almost same.

But I have read in this forum about people who have good experience in SBI too. Depends what makes an individual happy.

 

[souvikdey2002]

Youre right it can happen in case of private entities too. But the infra and resources in the private entities are much better than the ones in these PSB's, hence chances of lapses are lesser.

Moreover in terms of serving people the private entities are much more prudent that the public ones. However all of this depends on individual experiences. Unfortunately my experience in all PSB's are almost same.

But I have read in this forum about people who have good experience in SBI too. Depends what makes an individual happy.

I agreed to your point.

If Axis Bank & Bank Of Baroda is taken in to consideration, both of them is using Finacle which is managed by infosys in the backend. So in terms of infra it is almost same having some exceptions in the hardware in the branch. But the difference which makes a PSB lagging behind is the attitude & the response time of an individual employed as a "Government Servant". These people have taken their job for granted so they think that getting salary is their birth right & serving people is their choice.

I myself have seen some good people who are really trying to do good things in PSB's comparable to these kind of under-performers. But since our government doesn't imply the pay commission based on the performance, so these people gets frustrated when they see a underperformer is getting same hike as himself. Slowly but steadily they also started to act reactively rather than proactively.

So unless the government takes a step forward to resolve this, the services will not be improved.

 

[Souvik]

I agreed to your point.

If Axis Bank & Bank Of Baroda is taken in to consideration, both of them is using Finacle which is managed by infosys in the backend. So in terms of infra it is almost same having some exceptions in the hardware in the branch. But the difference which makes a PSB lagging behind is the attitude & the response time of an individual employed as a "Government Servant". These people have taken their job for granted so they think that getting salary is their birth right & serving people is their choice.

I myself have seen some good people who are really trying to do good things in PSB's comparable to these kind of under-performers. But since our government doesn't imply the pay commission based on the performance, so these people gets frustrated when they see a underperformer is getting same hike as himself. Slowly but steadily they also started to act reactively rather than proactively.

So unless the government takes a step forward to resolve this, the services will not be improved.

Even if you pay them (pay commission and all) they wont improve, this lenient attitude is in their blood as they know their job is secured and they need not work hard for it. That's human behavior, why would someone take the pain to do something if he knows not doing it also is fine. Appraisal, incentives are a far cry, proper survival is important for them. Tax payer sponsored unofficial bail outs (15,000 cr in this fiscal) are still their survival tactic for many of them.

Oh yes I forgot to mention in the last post, caste based talent scouting (well known as reservation), here government can do something but wont due to vote bank, so no point talking about that.

To engage machines/Financle etc. you need good connectivity and desired manpower both of these are lacking in PSB's.

Governments/Politicians will come and go every time trying to manipulate whoever is willing to listen to them, either by caste, religion or some other kind of brainwash. And people all over the world will have the same consequence.

The only resolution is privatization, which should bring in an attitude of perform or perish, which fortunately this government is forced to do in order to mitigate deficit financing. Example: IDBI Bank.

 

[souvikdey2002]

Even if you pay them (pay commission and all) they wont improve, this lenient attitude is in their blood as they know their job is secured and they need not work hard for it. That's human behavior, why would someone take the pain to do something if he knows not doing it also is fine. Appraisal, incentives are a far cry, proper survival is important for them. Tax payer sponsored unofficial bail outs (15,000 cr in this fiscal) are still their survival tactic for many of them.

Oh yes I forgot to mention in the last post, caste based talent scouting (well known as reservation), here government can do something but wont due to vote bank, so no point talking about that.

To engage machines/Financle etc. you need good connectivity and desired manpower both of these are lacking in PSB's.

Governments will come and go every time trying to manipulate whoever is willing to listen to them, either by caste, religion or some other kind of brainwash. And people all over the world will have the same consequence.

The only resolution is privatization, which should bring in an attitude of perform or perish, which fortunately this government is forced to do in order to mitigate deficit financing. Example: IDBI Bank.

Has IDBI been completely privatized, I guess central government still has some stakes in it??
What is the Current Scenario?
I heard LIC took over it.

 

[AllSeeker]

Corrupt and lazy people will have corrupt and lazy people as their leaders and mass behaviour is replicated by system ruling it.

That is hallmark of current system in place in most democracies.

 

[Souvik]

Has IDBI been completely privatized, I guess central government still has some stakes in it??
What is the Current Scenario?
I heard LIC took over it.

Finance Minister announced in the Budget speech that LIC would be directed to withdraw its 51 per cent stake in IDBI Bank in one go and the Government of India will also divest its 46 per cent stake.

As of now - it is very sure that management control will be passed on. Currently, it is with LIC. But, management control at what level of equity will have to be decided when we have decided the structure of EoI. The government may decide to sell its entire stake in one go or in tranches, depending on the investors' response. The government holds a 45.48 per cent stake in the bank, while LIC holds a 49.24 per cent stake.

 

[R!ppEr]

Does anyone know if fitpass on my eterna can be used by my wife? Or is it not allowed?