Unnotified Membership Fee for Eterna Card Variant Change

[imdjay]

My Eterna MasterCard was issued in September 2023.

After a lengthy back-and-forth with the BOB card team, I successfully converted my Eterna MasterCard to an Eterna Visa card last month, before the one-year mark.

The statement generation date was a week later, and when the statement was generated, I noticed a membership fee.
I initially tried to address the issue over a phone call, but they asked me to send an email.

After multiple emails, I received a response stating:

"The charges levied on your converted card are correct, and there is no discrepancy from our end. Since your Master Eterna credit card was converted to a new variant, i.e., Visa Eterna, annual fee/joining fees are applicable on the freshly converted card."

Now, my concerns are:

1. I was not informed about this membership fee before the conversion.
2. I had already completed the fee waiver and the ₹5 lakh milestone on my Eterna MasterCard.
3. Is it fair to levy membership charges for merely changing the card variant?

 

[jack333]

I converted my SBI bpcl via to rupay and I did not get charged 499+gst joining fee.

Yes sbi is not charging for network change

 

[imdjay]

Ask them to issue bonus reward points of 10000 if they are treating is a freshly issued card... I hope you have spend 50000 in first 60 days after getting new variant...

Yeah. on the way of doing this.

 

[imdjay]

Yes sbi is not charging for network change

It would have been fine if they had informed me before conversion.

 

[ron22c]

SBI converts LTF cards to paid, if platform change is done. Or or, even add on cards are applied

If any add on card is applied on a free card, will the free card be converted to paid? I would like to know if SBI does this for their credit cards.

 

[Anupama_Jha]

If any add on card is applied on a free card, will the free card be converted to paid? I would like to know if SBI does this for their credit cards.

Yupp, if you apply add on cards, LTF status will go away.

 

[HIMANSHU76888]

Was your mastercard ltf?
I have a bob eterna mastercard ltf but i want to convert it to visa and want to know if my ltf card be converted to a paid card.

 

[imdjay]

Was your mastercard ltf?
I have a bob eterna mastercard ltf but i want to convert it to visa and want to know if my ltf card be converted to a paid card.

My card was not LTF.
I will suggest you to change only if your card has completed a year. And before conversion, ask them clearly that LTF status will be maintained or not.

 

[hks789]

My card was not LTF.
I will suggest you to change only if your card has completed a year. And before conversion, ask them clearly that LTF status will be maintained or not.

Hey @imdjay
Is there any update on the Eterna fees charged?
Did you receive the annual milestone for the previous card?

 

[jack333]

Hey @imdjay
Is there any update on the Eterna fees charged?
Did you receive the annual milestone for the previous card?

LTF will remain LTF. I converted visa to rupay. Got confirmation on mail about LTF

 

[hks789]

LTF will remain LTF. I converted visa to rupay. Got confirmation on mail about LTF

Any idea about milestone?

 

[jack333]

Any idea about milestone?

You can always mail them if they don't credit automatically

 

[imdjay]

Hey @imdjay
Is there any update on the Eterna fees charged?
Did you receive the annual milestone for the previous card?

The complaint is still pending at BO.
But they refunded the issuance charges. This didn't matter because, in the same month, I had completed the spend waiver and first milestone spend so they had waived those charges anyway. so there were multiple credit and debit for the issuance fee.

Annual milestone they said, they will credit on the card anniversary month i.e. September in my case.

Btw my card is now LTF.