Extra smart HDFC CC service representative related to no-cost emi

[momo]

Called up HDFC infinia service to cancel my no cost emi, as I've done many times before.

Got a guy who was condescending and manipulative.

I told him I wanted to close the EMI, and he said he can't do it - I have to do it using HDFC mycards.
Also said there would be 3% pre-closure + interest + GST. Despite telling him that previously I was never charged this fees, he gave me gyan about how people are misusing no-cost EMI trick by getting discounts on flipkart and amazon and then closing the loans. He wasted some more of my time, but refused to take my request, and finally I disconnected.

After reading technofino, I got to know that I had to say the magic word of "cancel" instead of "pre-close" the EMI.

I cut the call, and called again, this time again another guy asked me if I wanted to pre-close the EMI. I said no, i need to cancel it.
He took the request immediately and said the EMI will be closed in 4 working days. Done in 60 seconds.

 

[Shubham330]

Bookmarked 🤞
.

 

[350modena]

Called up HDFC infinia service to cancel my no cost emi, as I've done many times before.

Got a guy who was condescending and manipulative.

I told him I wanted to close the EMI, and he said he can't do it - I have to do it using HDFC mycards.
Also said there would be 3% pre-closure + interest + GST. Despite telling him that previously I was never charged this fees, he gave me gyan about how people are misusing no-cost EMI trick by getting discounts on flipkart and amazon and then closing the loans. He wasted some more of my time, but refused to take my request, and finally I disconnected.

After reading technofino, I got to know that I had to say the magic word of "cancel" instead of "pre-close" the EMI.

I cut the call, and called again, this time again another guy asked me if I wanted to pre-close the EMI. I said no, i need to cancel it.
He took the request immediately and said the EMI will be closed in 4 working days. Done in 60 seconds.

Do let us know once your emi closes if any charges (or GST thereon) remains charged to you or the all charges are reversed.

 

[drsel]

I think GST will be charged

 

[momo]

Conclusion - EMI was cancelled without any fees as always.
Even the EMI conversion fees of 299 was reversed.

Really wish I could complain to HDFC about that over smart guy I got the first time.

 

[350modena]

Conclusion - EMI was cancelled without any fees as always.
Even the EMI conversion fees of 299 was reversed.

Really wish I could complain to HDFC about that over smart guy I got the first time.

Did you cancel within 3 days of transaction settling ?

 

[ccdc]

soon this will also be patched....there will tnc added that you cannot cancel the emi within first few days or few weeks and extra charges added on cancellation...since this is being misused now...to get more discounts....

 

[momo]

Did you cancel within 3 days of transaction settling ?

I cancelled the same day on which the EMI showed up on my cards page. It was a few days after I had actually placed the order.

 

[momo]

soon this will also be patched....there will tnc added that you cannot cancel the emi within first few days or few weeks and extra charges added on cancellation...since this is being misused now...to get more discounts....

I don't think the bank loses anything - so there's nothing to patch.

The discounts are offered by the brand and the merchant. It's built into the price of the product.
What is listed for 1 lakh with no cost EMI should really sell for 90K to begin with - there's no way for the average consumer to know that.

 

[Pissant]

Conclusion - EMI was cancelled without any fees as always.
Even the EMI conversion fees of 299 was reversed.

Really wish I could complain to HDFC about that over smart guy I got the first time.

I’ve gotten into the habit of recording every call I have with a customer representative ever since that ios 18 update. I suggest everyone to do the same.

 

[msankadi]

Conclusion - EMI was cancelled without any fees as always.
Even the EMI conversion fees of 299 was reversed.

Really wish I could complain to HDFC about that over smart guy I got the first time.

Auto record call and send it to MD desk for investigation.. Samsung has this feature for years now ... I did that to one hdfc ergo agent
.. Who after investigation ended called me post 30 days to apologize. I refused to talk why should I talk to such people and demanded a written apology.

Got the written apology.

In hindsight Don't think it was worth all that effort though and I should have taken the high road

 

[momo]

Yeah exactly. It's not worth my time and honestly I would feel bad if they got penalized also.
I'm fine as long as someone else did the job for me.

 

[anonymuos]

Some customer care people have refused to cancel it too if you've done it too many times. They can see we've canceled it every time, not pre-closed

 

[momo]

Some customer care people have refused to cancel it too if you've done it too many times. They can see we've canceled it every time, not pre-closed

This is worth complaining to RBI or some ombudsman. Where is this policy listed? They can't just make up their own rules