F*ck Flipkart and its dynamic charges

[curios_mind_huh]

I made a purchase from Flipkart today for a Moto G96. Flipkart had its usual "Protect Promise Fee" of Rs.79, "Offer & Payment Handling Fee" of Rs.129.

But when I switched the payment mode from a normal credit card to Flipkart Axis card, "Offer & Payment Handling Fee" got increased by Rs.50 to Rs.179. All for just the privilege to use Flipkart Axis credit card. What more, the breakup for "Offer & Payment Handling Fee" is hidden as a link fooling normal customers.

The promise of 5% cashback in Axis bank sites already hang on a thread since I need to pay a constant "Offer & Payment Handling Fee" on Flipkart whenever I make a purchase, thereby effectively reducing the cashback.

I'll be raising both these issues to National Consumer Forum as an anti-consumer behavior against Flipkart and I strongly urge everyone to do the same. It doesn't take more than 5 minutes to raise a complaint.

 

[Odyssey]

Do you know out of 4-5 charges, 1-2 isn't refundable. Means if order cancelled, that fees/charge won't be refunded.

 

[vchouksey80]

Even Amazon adopted this practice, unless our useless Govt Consumer Forums passes any big restrictions or big fine on big player these companies will loot consumers as per their wish and not refunding few money after order cancellation.

All of the online shopping, food delivery, grocery delivery companies are charging these fees and on top of that GST on each fee

 

[cardy]

I made a purchase from Flipkart today for a Moto G96. Flipkart had its usual "Protect Promise Fee" of Rs.79, "Offer & Payment Handling Fee" of Rs.129.

But when I switched the payment mode from a normal credit card to Flipkart Axis card, "Offer & Payment Handling Fee" got increased by Rs.50 to Rs.179. All for just the privilege to use Flipkart Axis credit card. What more, the breakup for "Offer & Payment Handling Fee" is hidden as a link fooling normal customers.

The promise of 5% cashback in Axis bank sites already hang on a thread since I need to pay a constant "Offer & Payment Handling Fee" on Flipkart whenever I make a purchase, thereby effectively reducing the cashback.

I'll be raising both these issues to National Consumer Forum as an anti-consumer behavior against Flipkart and I strongly urge everyone to do the same. It doesn't take more than 5 minutes to raise a complaint.

We all should complain in nch

 

[SSQ]

All for just the privilege to use Flipkart Axis credit card. What more, the breakup for "Offer & Payment Handling Fee" is hidden as a link fooling normal customers.

The promise of 5% cashback in Axis bank sites already hang on a thread since I need to pay a constant "Offer & Payment Handling Fee" on Flipkart whenever I make a purchase, thereby effectively reducing the cashback.

Yes, this is reported multiple times. From customer's point of view the product is still at a discount compared to other platforms.
That doesn't mean Flipkart can levy irrelevant fees on the order.

I'll be raising both these issues to National Consumer Forum as an anti-consumer behavior against Flipkart and I strongly urge everyone to do the same. It doesn't take more than 5 minutes to raise a complaint.

They will close the complaint in 5 mins. There's no option to escalate or re open the case.

 

[ashwinikumar900]

The real issue in India is that we don’t often complain about these kinds of frauds. There are also issues with how authorities and the government handle these cases too.
1. In European nations and the USA, people can easily return their electronics for a refund. However, in India, there is no such option. Additionally, Europe offers a two-year warranty, which is not available here.
2. This is not the only problem. In the pharmaceutical, cosmetics, and food sectors, companies often alter or change the original composition of their products. This means that the same brand and product can have a different composition in different countries, especially in underdeveloped nations.

 

[theflash]

The real issue in India is that we don’t often complain about these kinds of frauds. There are also issues with how authorities and the government handle these cases too.
1. In European nations and the USA, people can easily return their electronics for a refund. However, in India, there is no such option. Additionally, Europe offers a two-year warranty, which is not available here.
2. This is not the only problem. In the pharmaceutical, cosmetics, and food sectors, companies often alter or change the original composition of their products. This means that the same brand and product can have a different composition in different countries, especially in underdeveloped nations.

What I think is even if we raise a complaint thers no proper system to view and work on that complaint. NCH forwards the complaint to the company. Company says we are unable to validate your claims and replies to NCH that we've replied to the complainant. Case closed.

If this is how it works then even raising complaint won't help in any case. I've stopped complaining about Swiggy for wrong food or damages or any kind of complaint and reduced my orders as well if there's a very good offer or something urgent or if I'm in a situation where I can't go and bring the food directly then I order it keeping one thing in my mind that whatever happens I don't have to complaint as there's no one listening on the other end. It's just AI or IVR.

 

[curios_mind_huh]

Yes, this is reported multiple times. From customer's point of view the product is still at a discount compared to other platforms.
That doesn't mean Flipkart can levy irrelevant fees on the order.

They will close the complaint in 5 mins. There's no option to escalate or re open the case.

There is. The next course of action is consumer court directly or e-Daakhil portal. Giving 5% cashback on Flipkart Axis card is not an offer, they are bound by terms & conditions to do it. Classifying it as an "offer" in and of itself to levy additional charges, would constitute to malpractice. We just need to make more noise to be heard.

 

[akiratoriyama]

What I think is even if we raise a complaint thers no proper system to view and work on that complaint. NCH forwards the complaint to the company. Company says we are unable to validate your claims and replies to NCH that we've replied to the complainant. Case closed.

If this is how it works then even raising complaint won't help in any case. I've stopped complaining about Swiggy for wrong food or damages or any kind of complaint and reduced my orders as well if there's a very good offer or something urgent or if I'm in a situation where I can't go and bring the food directly then I order it keeping one thing in my mind that whatever happens I don't have to complaint as there's no one listening on the other end. It's just AI or IVR.

I rarely order from food apps these days. Most of them have no complaint redressal. Better to eat khakhra at home instead.

 

[mailmenow]

Just raise the concern with grievance mail id of Flipkart (they will tell the fee is non -refundable , but try). Along with that raise the complaint in X platform. Push them hard to reverse the charge in Flipkart gift card. Request, request them finally inform them I am going to escalate to National consumer court for the same. They reversed the charge of 300 out of 404 rupees for a iphone purchase. Twitter platform will work

 

[tachniki]

Why scientist need to look for dark matter any where in universe? They can find all in these ecoms - zepto, swiggy, flipkart. 🤬

 

[ccdc]

Even Amazon adopted this practice, unless our useless Govt Consumer Forums passes any big restrictions or big fine on big player these companies will loot consumers as per their wish and not refunding few money after order cancellation.

All of the online shopping, food delivery, grocery delivery companies are charging these fees and on top of that GST on each fee

i have opened a mom and pop store selling almost all things in partnership with someone....runs like a charm....i sell at mrp only...clocking avg 3L+ sales monthly.....plan to expand it also....online is shit and will become more shittier.....coz all these ppl giving money to these companies...they want "exit" at 10x or 20x returns....where will 20x return come from....YOUR FEES.....

 

[techievish]

I want to order Realme Narzo 80x 5G or Poco M7 Plus 5G, I see Rs 79 sometimes it is 86 for new products or new launch, protect promise fee and when I chose flipkar axis bank card and I see Rs 108 where in 69 offer handling fee and 39 payment handling fee.

When I use other credit card or debit card the 69 offer handling charges were not there but there is still Rs 39 payment handling charges, I do not see any charges for UPI payment.

What the f*ck is this? I am frustrated, They have excludive tie up for poco phones that means it is only available on flipkart and they can charge cnything.

I guess for credit cards and debit cards the payment gateway charges something that they are recovering it from the customer. Offer handling charges and protect payment fee is a real scam.

So many different charges.

What is the right channel to complaint this? can we raise a consumer case or report it and file a complaint against flipkart?

 

[komal]

I want to order Realme Narzo 80x 5G or Poco M7 Plus 5G, I see Rs 79 sometimes it is 86 for new products or new launch, protect promise fee and when I chose flipkar axis bank card and I see Rs 108 where in 69 offer handling fee and 39 payment handling fee.

When I use other credit card or debit card the 69 offer handling charges were not there but there is still Rs 39 payment handling charges, I do not see any charges for UPI payment.

What the f*ck is this? I am frustrated, They have excludive tie up for poco phones that means it is only available on flipkart and they can charge cnything.

I guess for credit cards and debit cards the payment gateway charges something that they are recovering it from the customer. Offer handling charges and protect payment fee is a real scam.

So many different charges.

What is the right channel to complaint this? can we raise a consumer case or report it and file a complaint against flipkart?

Aap se akele ka paisa thodi liye jaraha hai jo aap complaint karoge

 

[ccdc]

If Indian public does an indigo with all these online platforms for just 1 week....they'll all fall in line....1 week tak kuch bhi online order mat karo...fir dekho kaise ye companies dhul chatne ko ready ho jati hai...

 

[hellowo₹ld]

I want to order Realme Narzo 80x 5G or Poco M7 Plus 5G, I see Rs 79 sometimes it is 86 for new products or new launch, protect promise fee and when I chose flipkar axis bank card and I see Rs 108 where in 69 offer handling fee and 39 payment handling fee.

When I use other credit card or debit card the 69 offer handling charges were not there but there is still Rs 39 payment handling charges, I do not see any charges for UPI payment.

What the f*ck is this? I am frustrated, They have excludive tie up for poco phones that means it is only available on flipkart and they can charge cnything.

I guess for credit cards and debit cards the payment gateway charges something that they are recovering it from the customer. Offer handling charges and protect payment fee is a real scam.

So many different charges.

What is the right channel to complaint this? can we raise a consumer case or report it and file a complaint against flipkart?

stop using it.. that is an option provided to consumers by all companies

 

[sunit123]

I want to order Realme Narzo 80x 5G or Poco M7 Plus 5G, I see Rs 79 sometimes it is 86 for new products or new launch, protect promise fee and when I chose flipkar axis bank card and I see Rs 108 where in 69 offer handling fee and 39 payment handling fee.

When I use other credit card or debit card the 69 offer handling charges were not there but there is still Rs 39 payment handling charges, I do not see any charges for UPI payment.

What the f*ck is this? I am frustrated, They have excludive tie up for poco phones that means it is only available on flipkart and they can charge cnything.

I guess for credit cards and debit cards the payment gateway charges something that they are recovering it from the customer. Offer handling charges and protect payment fee is a real scam.

So many different charges.

What is the right channel to complaint this? can we raise a consumer case or report it and file a complaint against flipkart?

Sabka maalik ek hain...Poco, oppo, vivo, one plus etc have single owner

Close the card and move on in life....Bank and flipkart is not forcing anyone to buy or take the card

What you want to complaint? Check the T&C, it is perfectly legal to decide the fees and charges....Do not buy, if you would not like to pay

 

[Beyond]

Flipkart is truly Indian, in every aspect 🙂